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You might go to the following (VTech) link, select your specific product from the alphabetical tab for the downloadable manual (also here) and look for 'factory reset' in same manual. Hope this helps!
Electronic Learning Toys ' Best Learning Toys ' VTech America LINK:
I'm not exactly sure what type of alphabet train you mean, but Amazon has a lot of them for sale. You can find a good one for around 40 dollars. You should be able to find what you need here: http://www.amazon.com/s/ref=sr_nr_scat_165793011_ln?rh=n%3A165793011%2Ck%3AALPHABET+TRAIN&keywords=ALPHABET+TRAIN&ie=UTF8&qid=1361438306&scn=165793011&h=4fbd817b9730878dc0bc4a60f31ae6cca9763151
Go to this site and below " vtechCoedless Telephone Manuals" click 'D' in the alphabetic order, scroll down the list until you see the model number of your phone.
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