Question about BenQ FP71G+ 17" LCD Monitor

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During use playing games the screen suddenly went black; i operate two monitors simultaneously and the cable works fine on the other monitor and both graphics cards are working, any ideas on how to fix it?

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Hi, if you loose video on both monitors, that means there is a problem with the video cards. I guess you already tried to update the video drivers to the latest ones, so the only thing remaining is maybe an hardware problem with the video card. Try to play your game at a lower screen resolution and see what happens. Also, if you have a flatscreen monitor, try to lower the refresh rate at the default 65Hz or 70Hz. If after 30 min or so you still loose your image, make sure the monitors are still powered (usually the green light will turn orange awaiting a singal to open and turn green then) Some video cards got some issues with heat after a certain amount of time. Something about GNU but i'm not 100% positive. Anyway, in that case, you may have to replace your video card, god of waranty please be with us! good luck

Posted on Jun 04, 2009

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Posted on Jan 02, 2017

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