Question about Venta - Airwasher LW24 Humidifier

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I have a Venta Airwasher LW24 and need a new Gear & Mounting Ring

I cannot get a physical person at Venta Airwasher, LLC in Itasca, IL. All I get is an answering message to leave name & phone # and they will return my call within 24 hours. It's been a week and I've left repeated messages with no response. Do you know anything about what is going on??? Or somewhere else I can order the parts. I'm still under warranty and will be until 2014 but am prepared to buy the parts. I usually need replacement 1-2 times/year so this is important.

Many thanks,
Dana

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There is a website that has a self- trouble shooting diagnostic tool. You can also purchase parts for your Venra Airwasher Humidifier and Air purifier. Try www.ventahumidifiers.com

Posted on Aug 23, 2009

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I also was able to get a good reponce from a& b distribution. They stated they should have a web site up second week of July. They have great deals on reconditioned airwashers. Great customer service. In the mean time you can contact them by emailing abdistrsupport@gmail.com

Posted on Jul 03, 2009

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I have been contacted by A&B Distribution abdistrsupport@gmail .com They have been outsourced by Venta to handle tech support and sales for individual direct customers. The representative I spoke to was extremely knowledgable in the product and very friendly. This is refreshing in this age. He was able to fix my clicking noise by replacing the gear that was under warranty and at the same time suppling me with the additives that I can no longer get from my local Bed Bath and Beyond store.

I am very happy with my investment.

Dr Malcome Pepper.

Posted on Jun 27, 2009

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Posted on Jan 02, 2017

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