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I have a brother mfc wireless printer 7840w. It came with an install cd that I am trying to install it on my laptop - hp windows vistas. during the install there are three options - one is usb, ethernet, and the 3rd is wireless. I chose the wireless option. During the install, the laptop is supposed to find wireless devices but it will not find the brother printer. I know the wireless card in the lap top works b/c i have an wireless internet connection through the AT&T 2wire router. I also know that the printer is able to recognize the 2wire router in the display screen and confirmed "connected" after search. I also know that the PING process on the laptop to the IP address of the printer returns a response of 0 packets received. The messages appear to indicate that it is a firewall problem, but the firewall has been off the whole time. The internet security softwarre is Trend Micro. When I go to print, the laptop spools the print job and shows it in the que as printing. Then, after 10 seconds or so, it says error. and it also says that i need to off the firewall?

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Ok this is not fiewall issue your printer did not or you did not configure this correctly

you have to first install this using USB cable that came with it .... important .... do not connect printer first ... install you software first and it will ask you to connect your printer

once you install this you will have an option assign IP addrress to your printer

once you configure your printer with DHCP or static IP you are good to go

go to your printer setup and add your printer via either IP address or the name you gave when you configured your printer

good luck

Posted on Jun 12, 2009

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Posted on Jan 02, 2017

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