Question about Cisco 7940 IP Phone

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Doesn't answer calls or answers with speaker only

Either I pick up and the phone will not connect the call, or when I pick up, it delays for a second or two, and then connects with the speaker phone. Since I work in a busy office, I don't like using my speakerphone with many other people around. My phone is a Cisco IP Phone 7941 series.

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  • 48 Answers

This is happening because your "Self-Cleaning" hookswitch is going bad. Since it's a carbon contact design, this will happen more and more frequently. I recommend sending your Cisco IP phones to IdacomUSA for repair and refurbishment. If you are the DIY type of person, we are also selling the pad and assembly for the Cisco hookswitch at $15 each (w/minimum order)

Posted on Jun 17, 2009

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Posted on Jan 02, 2017

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