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Because it is brand new it isn't a good idea to do any tinkering or the warranty will be invalid.
I suggest as a first step to read the instruction leaflet thoroughly for any helpful troubleshooting guide or in case you missed an important instruction.
It is wise not to assume the batteries are ok even though they are new. Batteries aren't always treated well by those who transport or sell them and sometimes a battery will be rendered useless by dropping it or handling it roughly.
I suggest you clean the battery contacts with a solvent in case a wax corrosion inhibitor had been applied and then use a battery tester or another battery-powered appliance to ensure each cell is working correctly.
If each cell tests good refit them ensuring each is fitted the correct way around and after fitting the battery cover switch the swing on. If it still doesn't work find the seller's receipt and return it to the shop for exchange under the guarantee.
I strongly suggest you attend to these things when your baby is sleeping and you are properly awake and without an audience or distractions or trying to watch tv at the same time.
Have you tried restarting? It's different from resetting. You have to keep his tongue down (as if you're feeding him) while resetting. This worked for me when Furby didn't move, only made sound. Good luck! (If you still have it, it's May already)