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Hp scanner has SEH exception error

Scanner has SEH exception erro, everytime i scan a document it gives me this error :(

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SOURCE: Scanner error code

This generally indicates a driver error.
Download and run the Scan Diagnostic utility

  1. Download the HP Scan Diagnostic utility .
  2. When prompted, select Open or Run to start the download and run the installer, and then follow the on-screen instructions.
  3. Try the scan again.
The Scan Diagnostic utility checks the physical connection between the device and the computer and address the issues with the following components of the scanning software:
  • PML (Printer Management Language)
  • Yellow DOT4 entries
  • Scan Folder
  • Registry Mismatch
  • HP Digital Imaging Monitor
  • Multiple HP Digital Imaging Monitors
If an error condition is identified with any of these items, a red X ( ) appears next to the item. If there is no error condition, a green check mark ( ) is displayed next to the item. The utility is equipped with a Fix button to correct the error conditions.
Run the Unexpected Internal Error and Communications Failure patch
  1. Download the patch for HP Image zone/photo, imaging unexpected internal error and communications failure.
  2. Double-click the patch to install it on the computer.
  3. Try the scan again.
Try scanning without HP Imaging software
Try to scan with the built-in feature of Windows operating system called Windows Image Acquisition (WIA). To perform a WIA scan, follow these steps.
  1. Make sure the product is turned on.
  2. Click Start , and then click Control Panel .
  3. Click Printers and Other hardware , and then click Scanners and Cameras .
  4. Look for an icon for the product.
    • If there is not an icon for the product, click here to uninstall and reinstall the software .
    • If there is an icon for the product, click the icon, and then follow the on-screen instructions to scan images or documents to the computer.

Posted on Sep 21, 2009

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1 Answer

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You need to isolate the problem first. Try scanning from the ADF and then scanning by placing the document on the glass. If the error shows on both then it is likley you have an issue with the scanner. If it only shows on the ADF copy then most likley the glass is dirty and needs to be cleaned. Curious as to why you replaced the toners to resolve a scanning issue? The scanner does not use any of the toner system, it is purely electronic.

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The scanner keeps jamming. i try to scan form the document feeder &the papers keep getting stuck. It will not complete a scan!what do i do?


In summary: * Very unintuitive, convoluted and unpleasant to use (same on Win2K as XP) - sometimes the SW hangs during scan and needs a reboot - sometimes the SW crashes with a dialogue "try reinstalling HP software", and needs a reboot - sometimes it scans and after conversion to pdf
Advantages: I cannot see any advantages with this product
Disadvantages: Software is convoluted and unreliable, paper jams are difficult to clear

function showHideReviewText( sType ) { if ( sType == 'more' ) { document.getElementById( 'review_text_full' ).style.display = 'block'; document.getElementById( 'review_text_short' ).style.display = 'none'; document.getElementById( 'review_title_link' ).onclick = function() { showHideReviewText('less'); }; } else { document.getElementById( 'review_text_full' ).style.display = 'none'; document.getElementById( 'review_text_short' ).style.display = 'block'; document.getElementById( 'review_title_link' ).onclick = function() { showHideReviewText('more'); }; } } ...with a dialogue "try reinstalling HP software", and needs a reboot
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Everything has to be started by pressing a button on an application called "HP Director". There are 4 apps started from this:
1) Scan Picture
2) Scan Document
3) Make Copies
4) View & Print
also Help
also Settings (which are used in conjunction with settings found in (1) and (2)!)
- Each application has to be exited to return to "HP Director"
its a worst scanner
and prone to jamming problem

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1 Answer

Scanner error code


This generally indicates a driver error.
Download and run the Scan Diagnostic utility
  1. Download the HP Scan Diagnostic utility .
  2. When prompted, select Open or Run to start the download and run the installer, and then follow the on-screen instructions.
  3. Try the scan again.
The Scan Diagnostic utility checks the physical connection between the device and the computer and address the issues with the following components of the scanning software:
  • PML (Printer Management Language)
  • Yellow DOT4 entries
  • Scan Folder
  • Registry Mismatch
  • HP Digital Imaging Monitor
  • Multiple HP Digital Imaging Monitors
If an error condition is identified with any of these items, a red X ( ) appears next to the item. If there is no error condition, a green check mark ( ) is displayed next to the item. The utility is equipped with a Fix button to correct the error conditions.
Run the Unexpected Internal Error and Communications Failure patch
  1. Download the patch for HP Image zone/photo, imaging unexpected internal error and communications failure.
  2. Double-click the patch to install it on the computer.
  3. Try the scan again.
Try scanning without HP Imaging software
Try to scan with the built-in feature of Windows operating system called Windows Image Acquisition (WIA). To perform a WIA scan, follow these steps.
  1. Make sure the product is turned on.
  2. Click Start , and then click Control Panel .
  3. Click Printers and Other hardware , and then click Scanners and Cameras .
  4. Look for an icon for the product.
    • If there is not an icon for the product, click here to uninstall and reinstall the software .
    • If there is an icon for the product, click the icon, and then follow the on-screen instructions to scan images or documents to the computer.

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1 Answer

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