Question about Creative Labs Zen Touch MP3 Player

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Hard disc problem

My creative zen touch suddenly hang up and it displays recovery mode, I click the clean up but nothing happens I also click format all but it displays hard disc problem, so I check on and find the same problem with a solution. It says pressing the play button while pressing the reset button with a paper clip, then I try clicking the format all again then theres a display formatting then suddenly it went back to recovery mode again still the same nothing happens. and I heard a clicking sound and buzzing sound on the mp3. you think I need a new player? hope you can help me I really need the player I'm working offshore. thanks

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Re: hard disc problem - Creative Labs Zen Touch MP3 Player MP3 & Digital Media Players

Hard drive is bad.

Posted on Dec 17, 2007

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1 Answer

Hard disk problem?

hi mark,I have same problem..recovery mode nothing works .. i live in australia and not sure yet who fixes it telss you about firmware download..have not tried yet..this is only something new.will try more things and post again Good luck Helen

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Hi Lil

Sounds like you have tried all the obvious. The unit may have a terminal hardware problem or an unrecoverable firmware problem. I suggest that you return the unit to a dealer and see if there support guys can produce a cure for you. I am looking for any other things that you may try. Will post any for you soon


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that **** happen to me too and that shity creative is nothing but junk

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Hi! I think you should try this (i've already tried it and it works):
1- Unplug your Zen from your Computer.
2-Turn off your Zen (if you can't do it, press the "Reset" button)
3- BEFORE turning on your Zen, press your "Play" button and hold it while you turn on.
4-When a format menu appears, select the "Format All" option (you'll loose all your Zen data).
5-When the format menu reapears, select the "Reboot" option and listo! You have your Zen as new and should not have problem. Good luck!

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can you choose any of the options 1-4? try to clean up.

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Have you tried to load the firmware? First you'll need to download the firmware to your PC from Creative's website: Click here. After you've downloaded it, connect your Zen via USB to your PC and open the firmware icon, then click "Upgrade."

For more detailed instructions on how to troubleshoot your Zen, click here

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You can try using the MP3 player recovery tool from Creative

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· Download recovery tool off creative's website.

Sep 30, 2007 | Creative Labs Zen Touch MP3 Player

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