Question about Lexmark X5470 All-In-One InkJet Printer

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Scanner cannot communicate with computer

Lexmark X5470
error message appears when trying to scan images to computer
i have re installed the software adn followed all the instructions but it still won't work?

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Re: scanner cannot communicate with computer

Please check weather windows services "Windows Image Acquisiton(WIA)" is started,

You can check out by opening the windows services from control Panel > Administrative Tools > Services

or by typing the command "services.msc" in run or at command prompt

check weather "Windows Image Acquision(WIA)" is started and set to startup type "automatice"

Then Install your Scanner Drivers and Softwares

Then Have Fun


Still any queries contact Me

Posted on Nov 06, 2007

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You can try out these two options one by one to fix it up:

1 Unplug the printer.
2. Uninstall the drivers.
3. Reboot the machine.
4. Go to the lexmark site and download the drivers.
5. Install the new drivers.

B)You will get the "CANNOT RETRIEVE APPLICATION LIST" if your pc blocks the communication from the printer. This can be configured in your personal firewall. This can be Windows Firewall (found in Control Panel, Security Center), Symantec Client Firewall or similar. Depending on the configuration of this firewall you might or might not get pop-up messages from the firewall during installation. These pop-ups will allow you to permanently allow for this incoming communication. But your firewall might be set not to let you decide anything which will typically mean that the calls will be blocked out. This will often be the case if you have a company laptop configured by the company IT dept. You might then have to ask an admin to add exceptions the applications used by Lexmark as the configuration might not be open for you to change.

I think this is the complete list of applications:

Job Status Window Interface: C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\lxdijswx.exe
Lexmark Communications System: C:\WINDOWS\SYSTEM32\lxdicoms.exe
Lexmark Connect Time Executable: C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\lxditime.exe
Lexmark Device Monitor: C:\Program Files\Lexmark 3500-4500 Series\lxdiamon.exe
Lexmark Imaging Studio: C:\Program Files\Lexmark 3500-4500 Series\App4R.exe
Printer Communication System: C:\WINDOWS\SYSTEM32\lxdicfg.exe
Printer Status Window Interface: C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\lxdipswx.exe

Please don't forget to rate the solution.

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My scanner will not scan

Do you have the appropriate drivers installed? has the drivers for supported OS versions. Uninstall any generic driver and disconnect the data cable before installing the Lexmark software if using the USB cable. Are you starting the scan from the computer or the scanner? (Is the monitoring program running on the computer to hear the buttons?) Try launching a scan from the computer.

Try a new USB cable and a direct connection if you use a USB hub or print server. Scanning requires two-way communication so a bad cable will block scans even when the printer works.

Some scanners have a transportation lock; make sure that it is unlocked. (Usually located near the hinge of the scanner cover).

I hope this helps.

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Copy to Dell computer

I guess you was asking if you can use the scanner and make a scanning and than import the scanned image or document to the computer ..yes..this is possible but the scanning has to be initiated from the software that came with the device for scanning ..and command the scan from the software after that will be in the library of the software ...of wherever you save it ..If you do not have installed a software to manage the scannings go to the Lexmark support ..and there choose teh model from the list and download scanner software ..and install in the printer ..(remember this software is something different than the driver ..The driver is just to communicate ..this is to operate the scans from computer and import the result)

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Can't remember how to scan document from Lexmark printer

There are several ways to scan. Place your document face down on the glass. If you have the Lexmark software loaded and running its monitor program, either press the scan button (the second button) on the printer or launch the Lexmark Imaging Studio (Start > All Programs > Lexmark 2300 Series > Lexmark Imaging Studio or double click on the shortcut on the desktop) and click one of the Scan options (pictures or text).

The All-in-one Center will open and you can adjust the scan settings and the destination for the scan. Click Scan Now to scan.

If you have Vista, you can also scan to Paint. In Windows 7, both Paint and Windows Fax and Scan will also acquire scans.

If you have problems, try a new USB cable or connecting to a different port. Scanners require bi-directional communication with the computer and can fail even when the printer works.

Cindy Wells
(We had a scanner that would preview but not scan due to a bad cable. So it can give an intermittent issue.)

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My Lexmark won't scan to my computer

Did you install the full-featured software or just the OS generic driver? If a full-featured software exists for your OS, uninstall the previous driver, unplug the USB cable and install the full software.

Next try a new USB cable and a different port. If you have a USB hub or print server in use, try a direct connection to the computer. (Scanners need bi-directional communication and fail even when the printer works.)

If you can't launch a scan from the all-in-one, try launching it from the computer. (Either the full-software or another scan program (Win7 and Vista let you scan into Paint. Win7 and some versions of Vista have Windows Fax and Scan for those all-in-ones that only get support from Windows generic drivers on those OS's).)

Some of the full-featured software drivers include a monitor that must be running to see if buttons are pressed on the scanner. Check that if this is the case for your all-in-one.

I hope this helps.

Cindy Wells
(I'm assuming that the printer itself works which means the USB ports aren't disabled for power-savings or security.)

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My lexmark 7675 scanner won't work.I get a message that it cannot download scan application list from my computer. It has worked in the past. not sure why it doesn't now

This can be caused by several factors. Maybe the scan software got corrupted, the connection got disrupted or a firewall is blocking the printer/scanner communication. Make sure to allow all Lexmark and printer communications to go through the firewall. Reinstalling the software using the installation cd may be able to repair the communications too.

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Scanner won't communicate with computer

Try this,

Go to Control Panel >> Device Manager, look for the scanner in 'Device Manager' under 'Imaging Devices'
Right click on it and select 'Uninstall' and allow it to be uninstalled.
Remove the USB lead from the scanner.
Re-boot the Computer.
Once windows appears and is ready toi use, re-connect the scanner USB lead.
Windows should re-install the drivers and tell you the scanner is ready to use................hopefully!

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Thanks for your posting in FixYa.

Please can you do the folowing and let me know:
Go to start >> run >> type in


click on ok.

On the devise manager window click on

On the devise manager window click on the + sign before display adaptor ...check if there is any

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Let me know if there is any Flag in the Device manger entries.


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Problem: Lexmark cannot retrieve applications list

I have the Lexmark X3550 with the WiFi option board installed (makes it same as the model X4550) and get the “cannot retrieve applications list” message on one of the five computers connected to my router (Linlsys WRT54G V8) and using wireless printing and scanning. Just like everyone else with a similar Lexmark WiFi printer/scanner, I can print wireless, but cannot get the wireless scanner to work on one of my PCs.

The fix, in my case, was to change the Lexmark network name as follows.

1. Launch Lexmark Imaging Studio.
2. Right-Click on “View or change network settings”.
3. Enter a new network name in the first box shown. (This box contained the correct network name for my PC, but another name was needed to make the scanner work. I simply added “-lex” at the end of the current network name.)
4. Right-Click OK. You should return to the Imaging Studio screen.
5. Close the Lexmark Imaging Studio window. (The tray icon should remain at the screen lower right.)
6. On the printer, press the Scan Mode button.
7. On the printer’s display screen, select the Computer Name that you entered for the new network name. Just use the arrow buttons until the exact name is shown.
8. Press the Check button. The display screen should show “Downloading Applications List”. Within about 10 seconds the message should change to “ *Scan to Computer ”. Wireless scanning should now work.
9.. Press the Start Color or Start Black button. “Requesting Scan” will be shown. After a few seconds scanning will start. The process is a bit slow.
10. After a while you may see an empty small Lexmark window onscreen. Later, the Lexmark Imaging Studio will appear onscreen, then change to show many options and features. An image of the scanned item will appear in a Lexmark window. Save and/or edit the image. Another scan can be done by pressing the printer’s Check button again. Be sure the correct computer name is shown on the printer’s display.

That’s it. A new computer name was the solution. Your PC and printer may require a restart (power off) after changing the “computer name”.

Regards, Fbyrd

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