What can I do when you can't get a refund you have paid for and had to return.
Try contacting the Better Business Bureau or the State Attorney General's office where the company is located. Did you pay with a credit card?? If so, dispute the charge with the credit card company--but file the dispute SOON.
You can try writing a complaint letter addressed to the CEO of the company and show that you are sending a copy of the letter to the Better Business Bureau and the State Attorney General. Be sure to state all the facts of your purchase, any pertinent dates, why the item was returned, who you talked to or corresponded with at the company, copies of any of your correspondence, anything that will help the agencies follow up. To show you are serious, send it Certified Mail with a Return Receipt Required. (I was able to get a dishwasher replaced when warranty work repeatedly failed and the service company refused to replace the machine after more than three service calls within a certain period of time. I located the CEO of the company and sent him a letter explaining everything that happened, and all the times that the dishwasher was out of service...he shipped us a brand new one!)
May 24, 2016 |