Question about HP DeskJet 940c InkJet Printer

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Replaced cartridges and the cyan/blue ink does not print ... it is a genuine HP cartridge... could the blue ink be dried up, what can I do... using a Macintosh

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Hi,

Usually genuine Hp catridge does not dry up until and unless you might have kept it open for many weeks and never used.

If that's the case, sorry to be a bearer of bad news, you need to replace catridge.

Thanks.

Posted on Jun 04, 2009

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I replaced my ink cartridges on my hp photosmart d7260 but the cyans are not printing only the other colors, i have ran the test and clean the heads as stated, also i have unplugged the printer and...


Try using this steps.. I hope it will work, because it works for me. :)
  1. Make sure that the printer is on.
  2. Open the cartridge access door.
  3. Take out the cyan ink cartridge on the printer.
  4. Get a wet clean cloth.
  5. Clean the electrical contacts on the ink.
  6. Dried the ink using a dry cloth.
  7. Put the cyan ink cartridge on the printer.
  8. Close the cover.
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  11. Clean the printhead and align the printer by going in to setup menu > tools > clean printhead or align printer.
  12. If the issue still persist.
  13. Replace the problem Ink cartridge.

After replacing the ink cartridge and your still having issues w/ it. Service the printer or contact HP's printer support department for more options. 1-800-474-6836
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Cannot print in a cyan color after having the cyan cartridge refilled. How do I cure this problem?


Often these newer style of ink cartridges utilize a chip which makes it that much harder to find a good compatible ink cartridge to work.

You can follow this link for a run down of replacement ink cartridges, genuine brand HP or Compatibles and give a replacement cartridge a try to see if it fixes it:


http://fusers.com/index.php?type=extended&make=12&type=714&model=32399&dispatch%5Bproducts.search%5D=Search

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1. Make sure you have tried printing a nozzle check and you've carried out all the maintenance tasks that the manual alows (align print head, clean print head etc).
2. Your cartridge may be faulty. Ink cartridges that use non-genuine ink are of variable quality and you use them at your own risk. Even genuine cartridges can expire if used after the expiry date. Bad ink can clog your nozzle. It may be that you have a dried-out ink cartridge - try another one if you have one handy.
3. The print head may need cleaning. There are Canon print head cleaning kits available (use Google top right) or you could try doing this yourself - some people have had success immersing the print head (not the cartridge) in cleaning alcohol, warm water or using compressed air to gently blow through the nozzles.

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Remove the print cartridge and press the head of cartridge on the tissue paper firmly.if the cartridge is okay it should shows three colors on the tissue.that are cyan(blue), yellow and magenta(pink).if you see any color missing that means the particular color is empty or dried up.get the cartridge refilled or replaced if necessary.

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Solution Replace the indicated ink cartridge(s), or press OK on the control panel to continue. HP recommends the use of genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help produce great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer service or repairs required as a result of printer failure or damage due to the use of non-HP ink will not be covered under warranty. Follow these steps to replace the depleted HP ink cartridge(s). Step one: Replace the indicated cartridge(s)
  1. Make sure the HP All-in-One is turned on.
    NOTE: The Attention light blinks when the product is turned on.
  2. Open the access door by lifting from the front center of the HP All-in-One, until the door locks into place. Figure 1: Opening the access door c01079714.jpg
  3. Squeeze the bottom of the latch below the ink cartridge to replace, and then lift the latch.
    • To replace the black ink cartridge, lift the latch on the far left.
    • To replace one of the five color ink cartridges, such as yellow, light cyan (blue), cyan, light magenta (pink), or magenta, lift the appropriate latch in the center area.
    Figure 2: Lifting the latch c01079715.jpg 1 - Ink cartridge latch for the black ink cartridge 2 - Ink cartridge latches for the color ink cartridges
  4. Pull the ink cartridge towards you out of its slot to remove it. Figure 3: Removing the ink cartridge c01079716.jpg
  5. Remove the new ink cartridge from its packaging.
  6. Holding the new ink cartridge by the handle, push the ink cartridge into the empty slot. Match the color and pattern of the ink cartridge to the color and pattern on the print carriage. Figure 4: Inserting the new cartridge c01079717.jpg
  7. Close the latch, and make sure it is secure. c01079718.jpg
  8. Close the access door. Figure 5: Closing the access door c01079719.jpg
Step two: Align the new ink cartridge(s)
  1. Make sure paper is loaded in the input tray, and then press the OK button. The HP All-in-One prints the alignment page, aligns the printhead, and initializes the ink cartridges. This takes approximately 5 minutes. CAUTION: Do not disconnect or turn off the HP All-in-One during this time. You may hear the HP All-in-One making noises.
  2. Check the display for status, and then press the OK button. Recycle or discard the alignment page.
Cause The original HP ink in the indicated ink cartridge(s) has been depleted.

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Hi,
Your Cyan cartridge is empty and need replacement. Maybe you can clean head of Cyan cartridge with alcohol but symptoms are the empty cartridge!
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