Question about Gateway GT5656 Desktop PC

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Internet explorer will not allow to go to secure settings

I switched from verizon to roadrunner and the person that installed failed to leave any info. system will let me go to a general site; ie my bank home page, but will not let me log in .... give s a this page cannot be displayed. i cannot get any updates...a fix error program gave me the message "boot critical file c:\ntoskrnl.exe is corrupt. it will not let us log onto any of our emails from this system

i am a plug and play type and i have not a clue what this means. my gateway desktop is approx. 1 yr old

thanks for ay help

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  • Mbakeeff May 11, 2010

    Is this XP or Vista? I'm assuming Vista since it's relatively new.

    If you aren't very computer-saavy I suggest you get someone local to help you. This problem has no easy solution and may possibly require you to simply re-format and re-install your Vista(or XP).

    Sorry!

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Cause:

  1. Keyboard issue
  2. Miscellaneous corruption
  3. Corrupt boot.ini file.
  4. Missing boot.ini file.
  5. Missing or corrupt ntoskrnl.exe file.
  6. Windows NT installed on a partition bigger then 7.8GB
  7. Corrupted hard disk drive or severely corrupted Windows
Solutions

Before trying any of the below recommendations it's recommend that you attempt to load the last known good configuration.(this can be done by tapping the F8 key while booting and selecting last known good configuration)

  1. Insert the Microsoft Windows XP CD into the computer. Note: If you have a system recovery CD or restore CD (not a Microsoft CD) these steps will likely not work for your computer.
  2. Reboot the computer with the CD and press any key when prompted to press any key to boot from the CD.
  3. Once in the Microsoft Setup menu press R to open the recovery console.
  4. Select the operating system you wish to use; if you only have Windows XP on the computer you will only have one prompt.
  5. Once prompted for the password enter the Admin password and press enter.
  6. Once at the command prompt type bootcfg /rebuild to start the rebuild process.
  7. The rebuild process will step you through a number of steps depending upon how many operating systems you have on the computer and how the computer is setup. Below is a listing of the common steps you are likely going to encounter.

    * Prompt for the identified versions of Windows installed. When you receive this prompt press Y if the bootcfg command properly identified each of the Windows operating systems installed on the computer. It is important to realize this command will only detect Windows XP, Windows 2000, and Windows NT installations.

    * Prompt to enter the load identifier. This is the name of the operating system for the boot.ini. For example, Microsoft Windows XP Home users would enter "Microsoft Windows XP Home edition".

    * Prompt to Enter OS load options. When this prompt is received type /fastdetect to automatically detect the available options.

  8. Once you have completed all the available options in the rebuild and are back at the prompt type exit to reboot the computer.
If the ntoskrnl.exe file is corrupt or missing this can also generate the error. To restore this file follow the below steps.
  1. Insert the Microsoft Windows XP CD. Note: If you have a recovery CD or a restore CD and not a Microsoft Windows XP CD it is likely the below steps will not resolve your issue.
  2. Reboot the computer, as the computer is starting you should see a message to press any key to boot from the CD. When you see this message press any key.
  3. In the Microsoft Windows XP setup menu press the R key to enter the recovery console.
  4. Select the operating system you wish to fix, and then enter the administrator password.
  5. Type expand d:\i386\ntoskrnl.ex_ c:\windows\system32
  6. You will then be prompted if you wish to overwrite the file type Y and press enter to overwrite the file.
  7. Type exit to reboot the computer
Attempt to check the hard disk drive for any errors by running the chkdsk error. To do this follow the below steps.
  1. Insert the Microsoft Windows XP CD. Note: If you have a recovery CD or a restore CD and not a Microsoft Windows XP CD it is likely the below steps will not resolve your issue.
  2. Reboot the computer, as the computer is starting you should see a message to press any key to boot from the CD. When you see this message press any key.
  3. In the Microsoft Windows XP setup menu press the R key to enter the recovery console.
  4. Select the operating system you wish to fix, and then enter the administrator password.
  5. Once at the recovery console type chkdsk /r
  6. Once completed type exit and see if issue is resolved.

Posted on Jun 04, 2009

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