Question about GE (PSS26MSRSS) Side by Side Refrigerator
I found this website about 2 weeks ago. I and read the postings about replacing the control panel. I own the GSS22SGRF SS. This thing was driving me and my wife absolutely insane. We live in a smaller house and the howling noise was so bad we could hear it over the TV at normal volumes. I would have to crank the surround sound to not hear it. They are not kidding when they say it just gets louder. Anyway a year after it has been doing it or about 10 days ago when I ordered the control board the refrigerator stopped dispensing water and ice along with making a clicking sound. When I opened the door the digital temperature setting displays would turn off and on in succession with the clicking noise. I was like great, I just dropped $100 dollars on this control panel and 2 other things are now going wrong with my fridge.
Anyway I get the part on Wednesday and waited for my dad to come over and help me out just in case. We pull out the fridge and I am not kidding but it only took about 10-15 minutes to swap out the panels. All of the wires on this model come with connectors so we didn't have to cut 1 wire, all you had to do was plug them in and set the ground. I could have done it myself, too easy. We plug the thing back in, put it into position and BAM!!! everything is fixed. The water and ice machine are back to normal, not one howling or clicking sound for over 24 hours now. Best $100 I have spent in a while. Would have costed me a $100 just to have someone come out and look at it. I will never buy a GE refrigerator again based on the customer service I got when I called in but if it wasn't for this post I guess I would be out of pocket another $1900 because I was about a day away from throwing this thing in the trash!!!! GE NEEDS TO REALIZE THAT IF THIS PROBLEM IS HAPPENING THIS OFTEN TO STEP UP AND AT LEAST SUPPLY THE REPLACEMENT PART. I GUESS THEY HAVEN'T FIGURED OUT THAT THIS MIGHT NOT COST THEM RIGHT NOW BUT IT WILL COST THEM AT LEAST ONE PURCHASE IN THE FUTURE.
Posted on Jan 13, 2008
I called GE and they are standing behind this one. If your fridge is 3 years or newer they will send a rep to fix the part. Beyond 3 years only the part is covered. They wanted $100 for labor to replace the board. I asked to have the board sent to me and i'll do it and they said "OK, but you don't get the 5 year warranty on that part if you do it yourself". I'll take my chances on fixing it myself. My model is PSS26SGRB-SS
Posted on Feb 04, 2009
After reading other posts I reached the same conclusion as Guest and went ahead and ordered the control board from GE (GE's part description: BOARD ASM MAIN CONTROL). The cost of the part is $124.75, and I was able to get a 40% discount after I explained that many other owners of GE refrigerators were having the same problem and that GE should bear some of the responsibility. I’m going to attempt to install it myself, so hopefully it won’t be too much trouble. If you decide to go this route, I recommend that you be nice when you call GE so that you can get a 40% discount, or maybe even more. Good luck.
Posted on Nov 21, 2007
I had GE come out. I talked to the technician and he said that the
control module controls the amount of air. If the module fails, it does not regulate the speed correctly thus causing the howling noise. He replaced mine and the unit is back to normal.
The tech would not offer any more info, so I assume it is a design
or premature part failure. GE should in good faith, offer free service for this issue at least for the first 5 years. ( My last refrigerator worked for 20 years other than higher utility cost)
Posted on Mar 12, 2008
I have a GE side by side model GSS22 purchased in June of 2005. I've had that horrible howling noise for awhile now. It sounds like a kid blowing over the top of a half-filled coke bottle! Drives ya crazy! I just had a repairman here. He didn't hear the sound for the 15 minutes that he was here. GE told him over the phone that they had "no known similar issues" !!!!! (You know GE's lying! CYA!!! I see "hundreds of complaints on blogs like this.) I got the repairman's cell phone # and told him I'd call him when it started up again and he could rush over and hear it himself. He was back in 15 minutes. "Mysteriously" (lol) this time GE was able to guide him to the problem..."replace the main circuit board"! Gee, how did they know that? Was it under warranty? Of course not...gee...it's not GE's fault. I had an extended warranty...they had to fix it at their expense anyway...course it cost me the $105 for the warranty but it just paid for itself and more...and something tells me it will become a good investment in the near future. That noise is real...it's irritating...it's GE's fault (bad circuit boards)...they know it and are trying to cover it up so they don't have to bare the expense of ALL of your complaints. I think that's criminal.
Posted on Aug 20, 2009
I have a similar GE refrigerator that had the exact same problem. Howling drove us crazy. Read here that the solution was the ASM control circuit board, ordered one online for around $100 and replaced it myself. (Very easy if you have even moderate mechanical skills). Its worked perfectly ever since - for over a year now. If your unit is still under warranty, make them replace that board.
Posted on Feb 04, 2009
FINALLY fixed this problem.
It's NOT the fan motor. Tried that.
It's NOT the control board.
It's NOT how full you load the freezer or fridge. Mine is full.
The problem is this: When they ship the units from the factory, there are two pieces of rubber trim that seal the left and right side of the fan box at the back of the freezer. During shipping, the trim slides down, exposing a 1" to 1/2" gap where air can get sucked in. This turns the fan box into a musical instrument.
FIX: I simply put some electrical tape over the open spaces, and the howling stopped. It's been a week with no sound at all. Previously it howled all day, every day.
The proper fix is to loosen the fan box and slide the trim back up into place, but putting tape over the gap will do the same thing and is easier.
Enjoy your quiet kitchen!
P.S. to GE: Please put some sealant on these gaskets before you ship them from the factory, so that they do not slide out of place during shipping. I'm sure they were silent when they left the factory, but you need to account for shipping. And inform your telephone staff of this fix.
Posted on Oct 22, 2013
The haunted house howling just started on my GE side by side fridge and I have had it for around 5 years. I found this discussion I was about to get online to buy the new motherboard when I thought to adjust the temperature, because I figured if it has something to do with how the fan is blowing, maybe changing the temperature will interrupt the howling. Next to the digital temperature readouts is a Turbo Cool button I had never noticed before. I hit that, too, in case it could interrupt the howling. WHAADDAYKNOW?? The howling STOPPED! (as soon as I pushed the Turbo Cool-it seemed to change the blower) Let's see if it lasts, but just wanted to post this in case others have that Turbo Cool button.
Posted on Nov 14, 2010
I just replaced the main ASM for my model side-by-side and while it DID fix the annoying howling from the one board we still hear a howling from that fan but it's not as loud now (more constant and lower sounding) and does actually stop after normal time periods.
Still a crappy design and we also took the ice tray out (with it full the water line kept freezing even with their little "heater fix" on the water line) to help the air flow.
I'm not sure if replacing the fan motor will do anything especially if the control board is running the cycles of the fan and causing it to howl or resonate or whatever...the main ASM replacement DID fix it to a degree and it's much more tolerable now. Don't bother with calling anyone...it's right behind the metal panel on the back of the unit and it's just 3 screws for the panel and some cables to unplug. At most, you'll need some needle nose pliers to pinch the small plastic standoffs that are just like the ones used on computer motherboards. Then just plug in everything and put the panel back on...done! The part did say some cutting was involved depending on whether there was a varistor wire but mine didn't have this so I didn't have to cut any wires. The instructions for this process still seemed clear but I'm glad I didn't have to do any cutting...I didn't need the problems that might be caused if I cut the wrong one....you know how that goes ;-) Hope this helps...
Posted on Nov 01, 2010
We have ordered the control unit. GE customer service was surly and denied any problem. For $100 plus shipping, we'll install it and hope the "haunted house" sounds go away.
No acknowledgement from GE about this being a known problem, but interestingly, the surly customer support person seemed to know exactly the part needed to solve the problem.
We inherited the problem when we bought the house. We are unlikely to purchase any GE appliances in the future based on the lack of honesty and helpfulness of GE service.
Posted on Jun 18, 2010
This is well explained on another forum, here's the link
it's a very common problem with the GE side by sides.
In a nutshell the common consensus is that the control board is setting the evap motor to a speed causing the howling. My thoughts is it is likely setting a speed that creates a natural frequency for the setup, and the result in the very irritating noise. Bottom line is a BAD DESIGN by GE. Not that they mind, they're making money coming out to 'fix' the problem for all the people out of the warranty.
Changing the control board should fix the problem at a do it yourself cost of around 90 bucks. For me, I'm going to keep on complaining to GE since I'm upset ....
Posted on Nov 21, 2007
Here is a fix based on a simple design change to address the cause of the howling - ice build up on the evaporator fan cowling:
Posted on Apr 29, 2017
I just called GE at 1-800-626-2000 to get help. If you don't press an option and listen through the options you will be directed to a service person. They advised that GE freezers are designed to run 2/3 full. They told me to fill my freezer 2/3 full and the sound should stop. Has anyone tried this??
Posted on Nov 21, 2007
COULD BE EVAPARTOR FAN MOTOR
Posted on Oct 30, 2007
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Posted on Jan 02, 2017
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