The cleaner head of the vacuum is"flopping" down and I cannot get the handle to go back in the correct upright position. It looks like something on the right side of the cleaner head (near the valve release clips) is preventing the handle from coming upright.
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Hi there! The tanks, brushes, nozzle and handle can be removed from the cleaner by following these quick steps below.
1. To remove the clean water tank simply grasp the handle and push down on handle to unlock it, then pull the tank out by the handle.
2. To remove the dirty water tank, slide the latches open located on the sides of the cleaner that hold the tank to the base of the cleaner. Grasp the handle and pull up and off.
3. For brush removal, with the handle in the upright position, tilt cleaner back until handle rests on floor. Grab brush assembly and pull firmly.
4. To remove the nozzle, with handle in upright position, tilt cleaner back until handle rests on floor. Pull tab at rear edge of nozzle and pull forward to remove nozzle.
5. For handle removal simply remove the handle screw and lift up on handle.
Disassembly beyond this point is not recommended. Hope this helps!
If you're referring to the locking arm, which holds the cleaner head in position when the cleaner is standing upright, I can reassure you that it's designed to disengage when you recline the cleaner into the vacuuming position. By doing so, it allows the cleaner head to pivot freely as you steer the machine around obstacles, maintaining close contact with the floor surface for optimum performance.
However, if this is not the component you're referring to, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).
Sorry to hear you're having difficulties with your DC14. The cleaner should recline easily into the vacuuming position when one foot is placed on the cleaner head, and the handle is lowered. If it's not doing this, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and provide further assistance. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.
You DO NOT have to take your machine to a "certified technician" to fix this problem. Stand behind your machine, lean over and look at the front: Right in the center of the slit between the machine and the beater bar head, you will see a black tab. Simply slide a thin, flat-head screwdriver down and magically the machine will release. NOW: once it\'s released, simply examine the area where your screwdriver JUST slid down...see the dirt and gunk? DON\'T follow the MANY suggestions of adding lubricant "which only works for a short while" (by their own admission) WIPE AWAY THE DIRT AND GUNK and voila! YOU are now a "certified technician" and you didn\'t have to sit through any technical school to get there! You go girl!!!!!!!
Sorry to hear you're having a problem with your DC14 Animal. You should find the cleaner reclines freely into the vacuuming position when you place a foot on the cleaner head, and lower the handle. If it's not doing this, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US), so we can provide the assistance you need.
Sorry to hear about the problem you're having with your DC28. You should find the cleaner reclines into the vacuum position easily when you place a foot on the cleaner head and lower the handle. If it's not doing this, please get in touch with us free on 1866MYDYSON, or email askdysonUS@dyson.com. One of our experts will be happy to assist you further.
I'm sorry to hear you're having difficulties with your DC28. The cleaner should recline easily into the vacuuming position when one foot is placed on the cleaner head, and the handle is lowered. If it's not doing this, it might be worth using a little more force than usual, in case the upright lock mechanism has jammed. If this doesn't help, or if you're reluctant to try this, it's probably best if you get in touch with us directly, so we can help you resolve the issue as quickly as possible. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible.
1. Raise the vacuum head all of the way up.
2. Remove the vacuum head by removing the belt and releasing it.
3. Place the shampooer head on the vacuum by securing the clamp and them put the belt on
4. Take the bag off of the vacuum by twisting at the base just slightly outward and lifting upwards and unclamp it from the handle
5. Put water and cleaner into the water resevoir.
6. Put the reservoir on to the kirby where the bag was by holding it parallel to the vacuum then using both hands, twist it outward slowly until it goes down onto the unit then twist back to parallel position.
7. Put the coil looking piece on the shampooer head on top where the hole is...it will only fit one way successfully.
8. Put the other end on the under side of the water reservoir.
9. Lower the shampooer head all of the way down on the carpet just like you would the vacuum head
10. Turn on the vacuum and reach down and turn the knob at the top of the reservoir, this will begin putting cleaner (tons of foam) onto the carpet. Just work in 3' x 3' sections, turning off the foam intermitently until you are finished.
I hope this helps.