Since installing NAV 2008, there are websites I cannot connect to any more. This problem started the day I installed it. I get an error "the page cannot be displayed" I've contacted Norton, who said 'not r/t their product and contact my provider. Verizon said not r/t their service, contact Dell. Dell states it is the NAV 2008 and even tho I disabled it and still cannot connect to the websites, they said it still is in my computer and the only way to fix this problem is to wipe out my OS and reinstall it. This is not an option since I do not want to lose all my files, etc. Each of these contacts did a remote access and could not fix the problem. However, with Dell, it was a product/hardware tech trying to fix the problem since Dell does not give free support for software. This problem is occurring in both my computers I installed it in. The other computer runs Vista. Any help would be greatly appreciated. Thank you, Linda
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This will re-create your original Norton Antivirus Install CD with the latest virus definitions by replacing the bundled 32 and 64 bit versions with the latest. I recommend that you use a CD-RW and update it as often as you can new defintion i32 files come out almost every day
The install requires a valid serial so unless you have one don't bother
You can also download a bootable CD version of NAV2008 to scan your PC if you have a valid serial number is at v22.214.171.124 and contains the definitions for the 29th August 2008 search the internet for NAV RECOVERY x86 SKU 14139706, I use it sometimes however I prefer to use Ghost v14.0 with my Updated Virus Defintions CD. http://www.fixya.com/support/r3561871-automatically_create_an_update_virus_def
This is also worth a read from the norton website, this descibes how to use the WAIK to update the NRD for 2009 you will need the serial number to make this work as I don't have it I have not done this yet as I have now moved to SKY ISP and I get McAfee for 12mths for free.
Try to access another antivirus website online scanner and go to windows update if you are unable to access them as well you have Win32.Worm.Downadup.Gen. It prevents any access to any antivirus software and windows updates it also turns off any installed sntiviru updates. Removal is actually really simple just go here http://www.bdtools.net/download-removal-tool.php
please go ahead and download www.symantec.com/nrt ,tool and run this tools and after running this tool please restart the computer and it will remove the norton products completely out of your computer
If these steps do not fix the problem, then go on to the next section.
To run the Microsoft Windows Installer if Norton AntiVirus was installed from a downloaded version
On the Windows taskbar, click Start > Find (or Search) > Files or Folders.
Ensure that "Look in" is set to the drive where you downloaded Norton AntiVirus, and that "Include subfolders" is checked.
In the "Named" or "Search for..." box, do one of the following:
In Windows 98/Me, type the following:
In Windows 2000/XP, type the following:
Click Find Now or Search Now. You might see many files with this name. Look for the file with this name that is located in either the Symantec_Norton_AntiVirus_2003 or the your Windows temporary file location depending on your version of Norton AntiVirus.
In the Search Results window, do one of the following, depending on your version of Windows:
In Windows 98/Me, double-click Instmsi.exe.
In Windows 2000/XP, double-click Instmsiw.exe.
In the next dialog box, click Yes. This will undo the changes that were made to your system during the first failed installation.
Norton Anti-Virus 2008 was made to not be uninstalled. It had integrated itself into your system files preventing Windows Installer from removing the anti-virus machine. Symantec has made this tool available to remove the product. However believe me when I say traces of Norton will remain until the hard-drive is reformatted.
Go to the website..WWW.NORTON.COM/NAV08 you will be getting the pop up near the address bar,right click and downlaod to the desktop.Double click on the file it will install the NORTON.
If you purchase the product key please enter it then your norton will be installed