Marjorie,
All I can tell you is to read the installation instructions that came with the camera.
Most often, you will find that the drivers, located on the manufacture's cd, have to be installed before you actually plug the camera into a USB port.
I hope this helps.
SOURCE: driver neo wireless laptop m74s
1. hardwired your laptop to your modem or router.
2. open internet explorer and access this site http://www.driversufo.com/neo-drivers/neo-m74s-wireless-driver.html
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