Question about Western Digital My Book Essential 1TB External USB 2.0 Hard Drive

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It started today that my HD is not recognized. What can I do?

Is the HD destroyed? I run Windows XP on DELL

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  • alexcambert Jun 04, 2009

    Hello Crankstart. Thanks for the reply.

    This is what happened. I finally got the 1TB Western Digital My Book External Hard Drive to be recognized. Now, I can't get my Maxtor Ext HD to be recognized. Both of these drives have been connected for awhile and have had no real problems.

    Yesterday, I installed a printer/scanner copier from Epson NX400 and when I did that I noticed that it took the F Drive where I had the Maxtor and then it seemed that I could not recognize the Maxtor (previously F Drive) and the Western Digital External (previously G). I was able to get the Western Digital back on G Drive, but no luck with the Maxtor except for a brief moment yesterday then when I restarted the computer, it was no longer recognzed. I have tried the other open USB port and the same thing - the device is not recognized. When I was able to get it back on yesterday, I saw that both externals are healthy. It seems for whatever reason, that when I installed the Epson NX400, the drives were no longer recognized. Both drives have their respective lights on, etc

    Any suggestions?

    Thanks so much for your help!

  • alexcambert Jun 04, 2009

    Let me add the following. I just restarted the computer and it is now once again not recognizing either Hard Drive (the Western Digital 1 TB external or the Maxtor External. It is also doesn't seem to be recognizing the ipod.. so strange. All this happened after I installed the EPSON NX400 printer/scanner/copier.

    Please help if you can. THANKS!

  • Thomas Wilson
    Thomas Wilson May 11, 2010

    Did you try all the USB ports on the computer ?



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Hi First things first, is the light on the front still coming on? If not try a new power supply or moving the drive to a new shell as the problem is either in the AC adapter or in the shell.

If the light is on it only confirms that you have power, but first try a different set of USB ports and if that doesn't work try a different computer. If it works on the other ports, no biggy, use it there. If it doesn't and works on a different computer then it's likely your registry entry for the device is damaged, get back to me if that is the case. If it doesn't work on other ports or another computer then it's likely the circuitry of either the drive or shell is damaged, take it to a computer store and have the techs swap it into a new shell(about $40). Then have them test it, if it works you're done, if not then it is the circuitry in the drive itself that is damaged and you will need to send it for data recovery if you want the files back.

Send me an update once you have tried these suggestions and let me know how you made out. If you require the help of a pro for the final steps, reply with your country and region and I will locate a reputable facility to assist you further.


Posted on Jun 04, 2009

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Hi, I have the same problem with my WD my book external HDD, It is not recognised on my destop, but shows up fine on my laptops. The destop has only just been re-loaded with windows xp and all drivers. The WD HDD was recognised at first but now just shows as RAW data. HAve reinstalled all drivers

Posted on Aug 14, 2009


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