Question about Canon PowerShot SD500 / IXUS 700 Digital Camera

3 Answers

Canon Ixus 500 camera - Still E18 after dis and re -assembly

Hello
I have a Canon Ixus 500 camera. Like a lot of people, I just got the E18 error, and the zoom stayed blocked and opened half the way. After trying the "external" and quick solutions, I dismounted and mounted it again to set the zoom and the lens in the initial postion (=camero off).

But it's still not working : the camera makes a noise as if trying to move the lens, but without success. And the result is still E18 , so frustrating !

I guess that there could be 2 root causes : either I made a mistake when mounting the lens block again (although apparently there were not several possibilies), or something like an error memory should be reseted. Do you have an idea about that rootcause ? And above all, do you know how to solve it?

Thanks a lot !

Posted by on

  • clarencefont Jun 04, 2009

    Thank you for your response. But I already knew that thanks the research I have done on internet.



    Maybe I was not clear enough but I already disassembled my camera and assembled it again to check if there was something blocked or some dust ... and to put the zoom in initial position (= not extended and closed).



    Now the camera is clean. Nothing (like tooth) is broken. But when I turn on my camera, the zoom doesn't open and extend. There is a noise like a try but nothing happen. And the E18 message appears again.



    I guess that there could be 2 root causes :


    • either I made a mistake when mounting the lens block again (although apparently there were not several possibilies),

    • or something like an error memory should be reseted.

    Do you have an idea about that rootcause ?

  • clarencefont Jun 05, 2009

    Do you mean a Canon technician ? I am sorry but it doesn't really help me. The idea was indeed to do it myself and to avoid paying a big amount of money.



    I am surprised because as your colleague mentionned it again, one of the solutions to repair E18 is to dismount the camera.



    In conclustion, do you think it is not possible to repair it oneself and it's always necessary to send the camera to a professional guy?

×

3 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,689 Answers

I sure hope this will help out. having this repaired without the tools and software that canon uses to eliminate e18 will be hard.

http://www.e18error.com/

Posted on Jun 05, 2009

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Novelist:

    An expert who has written 50 answers of more than 400 characters.

    Governor:

    An expert whose answer got voted for 20 times.

  • Expert
  • 130 Answers

Yes you are right its the lens mounting problem.that has to be resetted by removing and refitting.a technician help may be useful.as it needs sheer allighnment,. thanks.

Posted on Jun 05, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 10,515 Answers

Hi,
It is a flaw well know by users of Canon Powershot and Ixus cameras and is currently not acknowledged by Canon as a flaw in camera design.
Canon E18 error happens when the lens gets stuck while trying to extend. The camera will beep a few times and the LCD will display a little E18 in the lower-left corner. The lens gets stuck in the extended position, and refuses to move either to focus the lens or to retract when powered off.

Apparently, people who posted about this incident on forums say they had to send the camera for repair and that Canon has horrible customer support and response time.

Here is how the E18 error looks like. You just get a black screen with small "E18" sign in the lower-left corner:

Canon Ixus 500 camera - Still E18 after dis and re - a421d37.jpg


The problem usually happens because dirt or sand get into the lens mechanism. But it seems that more and more people are showing, who took great care of their camera, and still started receiving E18 errors. If your camera is still under warranty, the best thing you can do is to take it to the nearest official Canon repair shop and Canon should fix it for free.

If your camera is out of warranty, or if Canon refuses to repair it for free (happens sometimes if for example they suspect the camera has not been treated properly) you can try some of the methods listed here to repair it yourself. These simple methods have helped a lot of people fix their cameras.

Before trying any of the suggestions, make sure your Canon has fresh batteries and it is in recording mode.

1) Remove the batteries from the camera, wait for a couple of minutes, then put them back in and turn the camera on.

2) Try compressed air. With a fine tip blow off gun and dry compressed air (20 lbs) set the tip between the lens turret and the camera body and turn on the air while moving the tip around the lens. It should remove all dust and sand. Turn the camera on and it should function fine.

3) Another method is to tap the padded USB cover part on a hard surface, for example, a desk. It sounds so simple, but very often in works.

4) Try forcing the camera lens:

Turn off the camera. Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing. If you notice that the gap is not even all the way around the lens, the problem should be easy to fix. This type of a problem usually occurs if the camera was dropped while the lens was extended.

Simply - VERY GENTLY - press down the lens on the side where the gap is the biggest. You should hear a "click" as it pops back into place. Try powering the camera back on.

If the lens doesn't extend at all or it extends, and then retracts again, do the following. Turn the camera off. Take the camera in one hand and with the other gently take one part of the lens and gently move it round in a circular movement. Do so with both sections of the lens. You will hear a "click" as it pops back in place. Power the camera on.

Another version of this fix would be to pull and twist on the largest ring of the lens while turning the camera on. Listen for a "click". If at first the focus seems to be off, turn the camera on and off and take lots of pictures, close ups and distance. Focus should slowly start improving.

5) If that doesn't work, there is an online guide for dismantling Canon cameras and fixing the E18 error. (NOTE: Try this only if your camera is no longer under warranty!)It is a great guide with pictures and it can be found here.

There are 2 other guides, one Bulgarian and one Estonian with the take apart procedure for Canon cameras. They are not in english but have a lot of pictures which help with the process.

- Bulgarian guide
- Estonian guide

Thanks.

Posted on Jun 04, 2009

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

E18 error on Canon ixus40 - lens stuck


The E18 error is an error message on Canon digital cameras. The E18 error occurs when anything prevents the zoom lens from properly extending or retracting.[1] The error has become notorious in the Canon user community as it can completely disable the camera, requiring expensive repairs.
A quick internet search for "E18" + "canon" quickly reveals hundreds of similar complaints.
ConsumerAffairs.com reports that the "lens has a feature called bellows claw, which is a gear that physically extends and retracts the lens. A piece that holds the lens, the barrier plate, is not large enough and can sometimes cause the bellows claw to malfunction, resulting in a stuck lens". The result is a black screen that only contains the error message, E18. Another problem mentioned on the site blames a sticky iris in the lens, caused by grease entering inside from the microphones built into the lens. The buildup freezes up the ability of the lens to open.

Nov 13, 2008 | Canon PowerShot SD300 / IXUS 40 Digital...

Tip

Working with E18 and cannon cameras




he E18 seems to be a significant flaw in an otherwise great camera.

It is a flaw well know by users of Canon Powershot and Ixus cameras and is currently not acknowledged by Canon as a flaw in camera design.


HOW IT ALL WORKS:

Canon E18 error happens when the lens gets stuck while trying to extend. The camera will beep a few times and the LCD will display a little E18 in the lower-left corner. The lens gets stuck in the extended position, and refuses to move either to focus the lens or to retract when powered off.

Apparently, people who posted about this incident on forums say they had to send the camera for repair and that Canon has horrible customer support and response time.

The problem usually happens because dirt or sand get into the lens mechanism. But it seems that more and more people are showing, who took great care of their camera, and still started receiving E18 errors.

It seems that the problems have been happening with the following types of Canon cameras:

- Powershot A40
- Powershot A60
- Powershot A70
- Powershot A75
- Powershot A80
- Powershot A85
- Powershot A95
- Powershot A400
- Powershot A410
- Powershot A430
- Powershot A510
- Powershot A520
- Powershot A530
- Powershot A540
- Powershot A610
- Powershot A620

- Powershot S1 IS
- Powershot S2 IS

- Powershot S10
- Powershot S30
- Powershot S40
- Powershot S45
- Powershot S50
- Powershot S60
- Powershot S70
- Powershot S80
- Powershot S400
- Powershot S410
- Powershot S500

- S100 / Digital Ixus
- S110 / Digital Ixus V
- S200 / Digital Ixus V2
- S230 / Digital Ixus V3
- S330 / Digital Ixus 330
- S400 / Digital Ixus 400
- S410 / Digital Ixus 430
- S450 / Digital Ixus 55
- S500 / Digital Ixus 500
- S550 / Digital Ixus 750

- SD20 / Digital Ixus i5
- SD30 / Digital Ixus i Zoom
- SD100 / Digital Ixus ii
- SD110 / Digital Ixus iis
- SD200 / Digital Ixus 30
- SD300 / Digital Ixus 40
- SD400 / Digital Ixus 50
- SD450 / Digital Ixus 55
- SD500 / Digital Ixus 700
- SD550 / Digital Ixus 750
- SD600 / Digital Ixus 60
- SD630 / Digital Ixus 65
- SD700 / Digital Ixus 800
- SD800 / Digital Ixus 850
- SD900 / Digital Ixus 900


Instructions

If your camera is still under warranty, the best thing you can do is to take it to the nearest official Canon repair shop and Canon should fix it for free.

If your camera is out of warranty, or if Canon refuses to repair it for free (happens sometimes if for example they suspect the camera has not been treated properly) you can try some of the methods listed here to repair it yourself. These simple methods have helped a lot of people fix their cameras.

Before trying any of the suggestions, make sure your Canon has fresh batteries and it is in recording mode.

1) Remove the batteries from the camera, wait for a couple of minutes, then put them back in and turn the camera on.

2) Try compressed air. With a fine tip blow off gun and dry compressed air (20 lbs) set the tip between the lens turret and the camera body and turn on the air while moving the tip around the lens. It should remove all dust and sand. Turn the camera on and it should function fine.

3) Another method is to tap the padded USB cover part on a hard surface, for example, a desk. It sounds so simple, but very often in works.

4) Try forcing the camera lens:

Turn off the camera. Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing. If you notice that the gap is not even all the way around the lens, the problem should be easy to fix. This type of a problem usually occurs if the camera was dropped while the lens was extended.

Simply - VERY GENTLY - press down the lens on the side where the gap is the biggest. You should hear a "click" as it pops back into place. Try powering the camera back on.

If the lens doesn't extend at all or it extends, and then retracts again, do the following. Turn the camera off. Take the camera in one hand and with the other gently take one part of the lens and gently move it round in a circular movement. Do so with both sections of the lens. You will hear a "click" as it pops back in place. Power the camera on.

Another version of this fix would be to pull and twist on the largest ring of the lens while turning the camera on. Listen for a "click". If at first the focus seems to be off, turn the camera on and off and take lots of pictures, close ups and distance. Focus should slowly start improving.

5) If that doesn't work, there is an online guide for dismantling Canon cameras and fixing the E18 error. (NOTE: Try this only if your camera is no longer under warranty!) It is a great guide with pictures and it can be found here.

There are 2 other guides, one Bulgarian and one Estonian with the take apart procedure for Canon cameras. They are not in english but have a lot of pictures which help with the process.

- Bulgarian guide
- Estonian guide

on Jan 03, 2010 | Cameras

1 Answer

E 18 problem


The E18 error happens on Canon cameras usually when the lens is jammed when extending.
The error is so (in)famous that it has it own website where you can find help and advice on how to fix it. You can view the site by clicking the link underlined in blue below:

http://www.e18error.com/

There is also a Wikipedia entry which you may find helpful:

http://en.wikipedia.org/wiki/E18_error

Please take a moment to rate this solution & let us know if the information given was useful to you – Good Luck!
Informatica

Aug 02, 2008 | Canon PowerShot S500 IXUS 500 Digital...

1 Answer

E 18 problem


Hello there,
The E18 error is related to the LENS not able to retract fully. If it is still under warranty, I would advise you bring it to the nearest service center. This is to avoid further damages. Otherwise, you can try a few things below.
There are a couple of things you can do.
1. Turn it on and then off. Spray canned air around the lens.
If trick 1 will not work out, try this.
2. Make sure the battery is fully charged. Turn on the camera and then give it a couple of firm whacks on the side. Make sure nothing is blocking the lens and wait for it to fully retract.
Let me know how it goes.

Jul 22, 2008 | Canon PowerShot SD200 / IXUS 30 Digital...

1 Answer

Camera showing e18 on screen canon ixus 500


Hello Dear,
the zoom lens unit of your camera is strucked if it is in warranty carry it to the Canon Care Center if not then take it to a repair shop there are about 50% chance of camera repairs without replacing the lens unit if the technician is a good one.
Regards,
Joseph Manoj
+91 9352008418

Jul 01, 2008 | Canon Cameras

1 Answer

Canon ixus 500 turns on beeps 4 times,shows E18 on the bottom left of thelcd screen and then turns itself off.


The following blog outlines some repair options for an E18 lens error. They won't work for all cases, but they're worth a try if the camera's no longer under warranty:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

May 25, 2008 | Cameras

2 Answers

E 18 problem


Hi,
The dreaded E18 error happens to many Canon cameras.
This error occurs when the lens is mechanically stuck. Sometimes you need it to be serviced and most times you can fix it, but even then it's a good idea to have it serviced soon. The cause to this may be dust, dropping and other mechanical problems.
1. Check if the battery is full
2. Check for visible mechanical problems (obstacles, debris). You may notice the lens is not exactly straight - in this case this is the cause of the problem.
3. Turn the camera off.
4. This needs to be done with gentle force: Take the camera in one hand and with the other gently take each part of the lens and gently move it round in a circular movement. Do this with both sections of the lens. You will hear a little "click" as it pops back in place.
5. Power the camera on.

Hope this helps!

Jan 09, 2008 | Canon Powershot SD450 / IXUS 55 Digital...

2 Answers

E18?


Click here for help on repairing e18 error
good luck my friend!
Hope you will save 150$ for the repair..

Oct 17, 2007 | Canon PowerShot S500 IXUS 500 Digital...

1 Answer

Error 18 in right bottom corner


"e18" is a lens error, the lens is stuck and would not come out, camera displays error and shuts off. replace the lens assembly and it will fix the problem

Aug 20, 2007 | Canon PowerShot SD550 / IXUS 750 Digital...

Not finding what you are looking for?
Canon PowerShot SD500 / IXUS 700 Digital Camera Logo

Related Topics:

58 people viewed this question

Ask a Question

Usually answered in minutes!

Top Canon Cameras Experts

kakima

Level 3 Expert

102366 Answers

TC CAMERA REPAIR.Com...

Level 2 Expert

168 Answers

old marine
old marine

Level 3 Expert

1923 Answers

Are you a Canon Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...