Question about GE GSS25SGPSS Side by Side Refrigerator
According to the (3) service people I have had out to my home to look at my GSS25SGPSS frig, the water line in the door is frozen (they could not tell me why) thus, not allowing us to use the water feature in the door. Their solution? BUY A NEW FREEZER DOOR? Give me a break! They claim there is no way for them to be able to get inside the freezer door to fix the frozen line. Incredible. This is the 2nd problem we have had with this frig. The first one had the water puddling issue in the bottom of the freezer. We bought the frig from Conn's (Houston, Tx.) and they brought us a (supposedly new) identical replacement frig. Now the water isn't working. What a shame to spend this much $$ on an appliance and have so many problems. GE should be accountable and repair these issues for their customers at NO CHARGE. Obviously a manufacturer's defect!!
GE has a water dispenser heater retrofit kit that will prevent the freezing. Please don't be angry with me I don't work for GE. Do they not know the part number? Click Here=> WR49X10173
Or here=> WR49X10173 or 1381601 Dispenser Water Tube Heater Kit
Yes GE should be accountable and there products have not become better. Sadly they follow LG in the accountability department. You do have a right to complain to GE and expose the problems and solutions that were offered to you from these so called technicians. A new freezer door cost as much as a new refrigerator! Sounds like the Technicians are not very well informed or certified to work on GE products.
Please rate my solution after I have helped you resolve the problem and communicate with me. I am offering my help to you free. If need you may contact me here on Fixya or my Forum=> Appliance 911 My contact information is located above the Fixya Ad on my blog here=> Sea Breeze Appliance Parts and Technical Services, www.pcappliancerepair.com
Thanks, Sea Breeze
Posted on May 13, 2010
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Posted on Jan 02, 2017
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May 08, 2015 | Refrigerators
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Your Refrig/freezer should be set as follows:
Refrigerators: 36 to 40 degrees. Ideal temp is 37 Fahrenheit. Note: A temp above 42 degrees promotes bacteria.
Freezer: temp should be -5 to 6 degrees Fahrenheit. Ideal temp is 0 degrees.
Then check the door seals around the edges to see if any splits, tears or cracks have messed up the seal. This will cause your compressor to constantly run as it's trying to cool off the warm house is being sucked into the freezer (or Refrig). A sure sign the door seals are damaged is lots of ice in the freezer door area or water pooling in the bottom area of the refrigerator.
Wait about 4 hrs after you readjusted the Refrigerator/Freezer settings so everything settles down. If you still have problems then the coolant may need to be serviced (topped off) or the motor serviced/checked.
Don't procrastinate because a water heater and Refrig/freezer are the 2 largest energy users in your home- they run 24 hrs a day.
Hope this helps...
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