Transfering photos and video to pc

Are you trying to autorun PC Studio? If you are, that might be the problem.

Try this: Click START, then MY COMPUTER. If the software was properly downloaded, you should see your phone as one of the icons. From there, you should be able to double click on it, find the pictures and video, and then copy and paste.

If this doesn't work, you could always try to email these to your email accounts, then open them on your computer. That's the way that I do it.