Question about Dell A940 All-In-One InkJet Printer

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Dell A940 won't print black. New cartridge, removed and reinstalled print drivers. Test page only prints Windows logo. Can make black copy so know cartridge is good. Any ideas?

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Printer won't print black with new cartridges installed

Posted on Jan 14, 2010

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Dell A940 prints black but doesn't print in color. I installed a new color cartrige and the 50c error went away, but still doesn't print in color...


Hi there Error 50c
This is for yours.
Regarding the Dell A940 "Error 50c"....the user guide doesn't seem to mention "Error 50c". They do, however, mention a "Cartridge Error" on page 52 of the manual. They claim this means that the printer has detected a short circuit (fuse/resister) in the cartridge. As you may or may not have noticed in the manual, this is what they recommend doing about it:

1) Press Power to turn the printer off.

2) Lift the printer cover/lid (scanner unit) until the scanner support holds it open.

3) Turn the printer on.
The ink cartridge carrier moves and stops at the loading position unless the printer is busy.

4) Remove the color ink cartridge.

5) Lower the printer (scanner unit) until it is completely closed.
If the error message displays again, replace the black cartridge with a new black cartridge.

If the error message does not display, repeat steps 1–3 and then go to step 6.

6) Reinstall the color cartridge and remove the black ink cartridge.

7) Lower the printer (scanner unit) until it is completely closed.

If the error message displays again, replace the color cartridge with a new
color cartridge.
If there is no error message (indicated by flashing lights), repeat steps 1–3 and then reinstall both ink cartridges.
8) Lower the printer (scanner unit) until it is completely closed.

If you get the error message again, while both cartridges are installed, replace both of the cartridges.

Basically, what they want you to determine is,....if the short circuit is with the "black ink" cartridge or the "color ink" cartridge and then replace the cartridge that has the problem.

You may have to buy a new cartrige.
Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

Nov 20, 2009 | Dell A940 All-In-One InkJet Printer

2 Answers

Dell A940 and A960 printers will not print in black ink, just purchased ink cartridges from Office Max, have deleted all info from computer of previous A940 and A960 printers, reinstalled program via disc....


I had the exact same problem with a replacement black cartridge directly from DELL. I called support, and they just had me clean the cartridge manually by swiping the print strip, then running the standard cleaning commands in the computer. I had to do that a couple times, but eventually the black ink started working again. VERY ODD. I hated dealing with it, but these steps worked to fix it eventually. Hope that helps.

Dec 15, 2008 | Office Equipment & Supplies

1 Answer

No black print


I just installed a new black ink cartridge and it won't print. My new color one will. It worked fine until it ran out of ink and I replaced it with a new one.

Dec 06, 2008 | Dell A940 All-In-One InkJet Printer

1 Answer

Dell printer model# A940 50c error


Test your cartridges.

Remove the color ink cartridge then lower the cover of your printer. If the error message displays again, replace the black cartridge with a new one (or return the new one). Reinstall the color cartridge and remove the black ink cartridge then lower the cover. If the error message displays again, replace the color cartridge with a new color cartridge.
Note: My manual indicated that the printer might have detected a short circuit in a cartridge. I returned a month old black cartridge got a new one and my printer is working fine now. Good luck.

Nov 10, 2008 | Dell A940 All-In-One InkJet Printer

1 Answer

A940 printer


its ink is empty
you can click ink chack in option

Aug 14, 2008 | Dell A940 All-In-One InkJet Printer

2 Answers

Dell a940 all in one printer


hmm..ok..if the test page is good, then it's in the drivers. get new ones, remove old ones first, re install try again.





Jul 21, 2008 | Dell A940 All-In-One InkJet Printer

1 Answer

DELLA 940 DOES NOT PRINT


Hi there Error 50c

Regarding the Dell A940 "Error 50c"....the user guide doesn't seem to mention "Error 50c". They do, however, mention a "Cartridge Error" on page 52 of the manual. They claim this means that the printer has detected a short circuit (fuse/resister) in the cartridge. As you may or may not have noticed in the manual, this is what they recommend doing about it:

1) Press Power to turn the printer off.

2) Lift the printer cover/lid (scanner unit) until the scanner support holds it open.

3) Turn the printer on.
The ink cartridge carrier moves and stops at the loading position unless the printer is busy.

4) Remove the color ink cartridge.

5) Lower the printer (scanner unit) until it is completely closed.
If the error message displays again, replace the black cartridge with a new black cartridge.

If the error message does not display, repeat steps 1–3 and then go to step 6.

6) Reinstall the color cartridge and remove the black ink cartridge.

7) Lower the printer (scanner unit) until it is completely closed.

If the error message displays again, replace the color cartridge with a new
color cartridge.
If there is no error message (indicated by flashing lights), repeat steps 1–3 and then reinstall both ink cartridges.
8) Lower the printer (scanner unit) until it is completely closed.

If you get the error message again, while both cartridges are installed, replace both of the cartridges.

Basically, what they want you to determine is,....if the short circuit is with the "black ink" cartridge or the "color ink" cartridge and then replace the cartridge that has the problem.

You may have to buy a new cartrige.
Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

Jul 20, 2008 | Dell A940 All-In-One InkJet Printer

4 Answers

Cartridge error 50C on Dell printer A940


Can you pull out the catridges and make sure you have taken the plastic off the gold strips properly. That can cause errors as there will be no connection to the printer. I hope it's a simple solution and this helps you

Dec 29, 2007 | Dell A940 All-In-One InkJet Printer

1 Answer

Cartridge error


I switched my cartridges, color in black and vice versa, then printed test page then switched them back and they worked fine.

Oct 24, 2007 | Dell A940 All-In-One InkJet Printer

1 Answer

Dell A940 Color Ink Problem


Do check the option and make sure that you have not inadvertently set it to black only- This could be computer wise or on the A940 panel. If you are sure all is well here Remove the scanner software and reinstall. Email Dell to See what they have to say

May 08, 2007 | Dell A940 All-In-One InkJet Printer

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