Question about Microsoft Office Outlook 2003 for PC

2 Answers

Probs with pc after using recovery disc

I have used maker's recovery disc; but somehow have retained old screensaver and lost all desktop buttons whilst loading on Norton (which turned out to be out of date). I bought and dowloaded Norton 360, but, because my "backup" disc (prompted by Norton before probs. leading to use of recovery discs) will not load, and also the missing programmes which were connected to the desktop buttons are inaccessiblem
To me, my problem is if I re use the recovery discs, then newly bought Norton 360 will also be wiped off. How can I reinstall 360 (without paying again) after re use of recovery discs? I have a Norton order number and 35 digit product code.
Any help will be very welcome.

Posted by on


2 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert who has written 50 answers of more than 400 characters.

  • Expert
  • 233 Answers

You will need to uninstall the OLD Norton after the recovery. Norton has an uninstall program that you will search to find on line called "Symantec Removal Utility" 
  download this and run it.  DO NOT use the uninstall program that came with your Norton program.
Shut down completely for at least 30 seconds, and then restart.
Then do a search for 'all files and folders' - search for both Symantec and then Norton, with the options "Search system folders", "Search hidden files and folders" and "Search subfolders" checked. Delete all of those found.
You should do this search and delete whenever you uninstall any programs. It will remove lots and lots of leftover junk files taking up room on your hard drive. It will also give you a "clean install" when you reinstall or install an updated program. Do this ESPECIALLY when updating to a NEW anti-virus programs and “Internet Security Suite” programs such as McAfee or Norton etc.
Log on to the Norton website, with your password, you will then go to your "My Account" you will be able to download from there.
However if it has been over 6 months, then you will have to pay again, IF you did not pay the 'insurance". I don't pay that $6 charge -- I save a copy of all my downloads on my hard disk then to a CD or DVD.

Posted on Oct 24, 2007

  • David Lagesse
    David Lagesse Oct 24, 2007

    RECOVERY with an OPTION to NOT install Old, Outdated, Replaced and Unused programs.
    It certainly would be nice and save everyone LOTS of time and effort if... Microsoft, and PC manufacturers would add a few lines of code to their RECOVERY programs.
    When doing a recovery you shouldn't have to install OLD - OUTDATED programs such as Symantec or McAfee, especially if you already own a newer copy of that program.
    Why should you have to install programs that you never use during the recovery, just to uninstall later, just because it came originally on the computer?


  • Level 1:

    An expert who has achieved level 1.


    An expert who has answered 20 questions.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 20 Answers

Get in touch with symantec make sure you would be able to redownload it after you format your drive. Use file and setting wizard from start->programs->accessories->system tools to transfer your settings to removable media. Once you format and reinstall use wizard again to import your previous settings from removable media.

Posted on Oct 24, 2007


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

How to restore to factory settings, hp desktop pavilion 1993

There are two ways to do this. 1st. Using the recovery partition already installed on your hard drive. 2nd. Creating recovery disc by launching the recovery disc creator. It is highly recommended that when purchasing a new computer a set of recovery discs be may as a factory back up in case your hard drive fails. You should make your recovery discs first. That will require at least 3 DVD blanks. Tell you what, you make the discs first and I'll explain how to use both methods. Click your start button and find a folder called maintenance. The location and name of the folder varies by each computer manufacture as to where they file the recovery disc creator program. I believe It's in the maintenance folder. Open it and there you should find the program. Simply run the program and follow instructions. Good Luck

Feb 09, 2014 | HP Pavilion A635W PC Desktop

1 Answer

Trying to restore back to factory settings

System Recovery
When you've tried other methods of repairing your
system software (like System Restore or Application
Recovery), you may want to use the Compaq System
Recovery program as a last resort to reinstall the software.
When necessary, you can reinstall the operating system and
the application software that was originally installed on the
PC at the factory by using the System Recovery program.
WARNING: The Compaq System Recovery
program will delete any data or programs
that you installed after purchase. Be sure to
back up any data that you want to keep onto
a removable disc.
The System Recovery program uses a special recovery
partition on the hard disk drive that stores an image of the
original software.
NOTE: The System Recovery image is in a partition area
of the hard disk drive and takes up part of the total drive
space. This disk space is not usually available for your use.
In the unlikely event that you replace the hard disk drive,
or somehow damage the data in the special recovery
partition on the hard disk drive, use recovery discs to
reinstall the operating system and software on the hard disk
drive. See "System Recovery Using Recovery Discs."
Make your own recovery discs (CDs or DVDs) before you
need them; see "Creating Recovery CDs/DVDs." You can
also make the Recovery Tools CD. This CD contains utilities
that allow you to make changes to your hard disk drive; see
"Using the Recovery Tools CD."
Starting System Recovery
if the PC Is Responding
1 Turn off the PC. Disconnect all peripheral devices from
the PC except the monitor, the keyboard, and the mouse.
Turn on the PC.
2 Click Start on the taskbar, choose All Programs,
choose PC Help & Tools, and then click Compaq
System Recovery.
3 Wait until the System Recovery window appears asking
Do you really want to start System Recovery?
4 Click Yes to continue with the recovery process. If you
created recovery discs, you may be directed to insert
recovery disc #1. If the Recovery disc is a DVD, be sure
to put the disc in a DVD drive.
5 The PC starts the recovery; wait for the onscreen
instructions to display, and then follow those instructions.
6 Complete the PC startup, finish the registration process,
and wait until you see the desktop. Then, turn off the PC,
reconnect all peripheral devices, and then turn on the PC.
Starting System Recovery if the PC
Is Not Responding
1 Turn off the PC. If necessary, press and hold the On
button until the PC turns off.
2 Disconnect all peripheral devices from the PC except the
monitor, the keyboard, and the mouse.
3 Press the On button to turn on the PC.
4 During the startup, do the following to enter the System
Recovery program:
When the black screen with the Compaq logo appears,
press the F10 key on the keyboard. (You have only a few
seconds to press the F10 key before the normal startup
process continues.)
5 The PC starts the recovery; wait for the onscreen
instructions to display, and then follow those instructions.
6 Complete the PC startup, finish the registration process,
and wait until you see the desktop. Then, turn off the PC,
reconnect all peripheral devices, and turn on the PC.

Oct 05, 2013 | HP Compaq Presario SR1115CL PC Desktop

1 Answer

How to do system recovery on compaq presario 5000 windows me

Starting a Recovery Turn on the computer and immediately begin pressing the F10 key repeatedly until a Recovery Screen appears. You can also start a recovery from recovery discs, or from Windows. For more information refer to Performing a Full System Recovery in Windows XP . Back to topRecovery is taking too long If your computer stops responding after using the recovery program, do the following:
NOTE: If the computer appears to have stopped responding after restarting from a recovery, please wait, it may take several hours or longer to complete the initial Windows XP setup process, especially if a recovery was run from a recovery disc set sent by HP. A Standard recovery may also take longer, depending on how many files are stored in user accounts (like in My Documents ).
  1. Exit the stalled recovery process by pressing the POWER button on the PC until the power turns off, this takes approximately five seconds.
  2. Before recovering, disconnect personal media drives, printers, scanners, cameras, camera-type memory cards, and other devices that did not originally come with the PC.
  3. If you are using recovery discs, be aware of the following items:
    • If you created the recovery discs using Recovery CD Creator, be sure to run the recovery from the same drive that you used to create the discs.
    • Clean the discs with a soft, clean, lint-free cloth wetted with distilled water. Wipe from the center of the disc to the outside edge. You may also use disc cleaning kits or disc restoration kits from your local computer store. These kits produce better results than using cloth and water.
    • You may also use available CD/DVD Drive cleaning kits to clean the laser reading lens of the CD or DVD drive.
  4. Try running a full system recovery again from the hard drive by turning the on the computer and pressing the F10 key until a Recovery Screen appears. This performs the recovery from the hard drive.
  5. If the recovery stops when recovering from the hard drive, use the section Disc errors occur during the recovery process to eliminate errors on the drive. Try recovering again after the disk errors are removed.

Jan 13, 2011 | Compaq Presario 5000 PC Desktop

2 Answers

Lost Driver Files after recovery

Try visiting the support site for the model of computer and downloading all drivers for that model to a thumb drive. This has worked for me whenever I work with certain models. If your computer does not have acces to the web, try using a friends or library computer. Make sure you take any model numbers and serial numbers or service tag information with you.

May 13, 2010 | Computers & Internet

3 Answers

Pc to slow

for this you need a system recovery discs or boot discs just insert them and follow the instructions

Apr 19, 2010 | E-Machines eMachines Desktop PC

1 Answer

Recovery disk for xp operating system

if your pc came with disc and you have lost them, contact the pc manufracture and ask for replacement, you may need to pay for shipping or some sort of set fee.

if your computer did not come with recovery disk then do following.
most notebooks/desktops makers try to save money by not making recovery cd anymore, instead they put the recovery partition on the hard drive, which is hidden.
your computer should have come with recovery disc creator tool software from which you can make cd/dvds.

acer has e-recovery management tool built in.
here is your manual...

good luck

Nov 11, 2009 | Computers & Internet

1 Answer

Lost factory disks for my Compaq Persario sr1103wm know were I could get a new one?

Most HP and Compaq desktop PCs that ship with Windows Vista and XP do not come with recovery discs. Instead, they use a partition on the hard drive. To access a hard drive recovery, turn on the computer and repeatedly press F10 (XP) or F11 (Vista) until a Recovery window opens.

Mar 13, 2009 | Compaq Presario SR1103WM-B (PC183B#ABA) PC...

3 Answers

Sr1750nx xp/media edition..lost recovery disc in my move

Some programs that will help you do a recovery disk is Norton Ghost, Acronis, and some others.
I recomend you to use Norton Ghost thou that one is very easy to use.

Good luck to you


Feb 04, 2009 | HP Compaq Presario Media Center SR1750NX...

1 Answer

Lost screensaver

A better solution is that Re install your Windows but if you you say that you have no set-up disc then you can get it from anyother pc or laptop having same Operating system by copying your desired folder.

Jan 26, 2009 | Microsoft Windows XP Media Center Edition...

Not finding what you are looking for?
Microsoft Office Outlook 2003 for PC Logo

103 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft Computers & Internet Experts

micky dee

Level 3 Expert

2970 Answers

Piyal Perera
Piyal Perera

Level 3 Expert

528 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18417 Answers

Are you a Microsoft Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides