I've only had my phone for four months and it will turn off by itself six or seven times a day. If I close it even kind of hard after texting, it will shut off. If I just open and close it, it will shut off, and sometimes I won't be doing anything at all and it will just shut off. When it shuts off, it doesn't go through the powering down system, it just "dies," even though the battery is fully charged.
I just got mine a few weeks ago and it does the same exact thing (I didn't drop it, there is no water damage, I didn't understand the cause of it). I took it back to the Verizon store and I was told that the random shutting off like that is caused by having the phone outside being exposed to heat. He reset my phone back to factory settings and that did the trick for awhile (its hard for me to go to the pool and not have my phone exposed to the heat). There is no charge for them to reset the phone. Mine has started the random shutting off again back up
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You may need to have the programs inside updated.. Mine used to randomly shut off and turn itself back on, but once I took it to a main Verizon store and had them update the programs it has not done it since. It depends on the version it has...
yur phone has an expandable memory upto 8gb.. phones like these do have software problems cuz of more usage and yu try to access fast but yu ll have to wait till an application opens.. and yu have a taktim of 3hours whic means the battery is not too gud..
yu will have to be patient a wile in using yur phone wile opening any application.. so that it doesn hang much and doesn get switche off often.tank yu..
I have the same problem, only randomly, even with two key lock on. I read on here where someone said he discovered that pressing on the battery real hard (as if in your pocket) shuts the phone down. I tried and it did. I cleaned the terminals (don't scratch them--use Q-tip DAMPENED in 91% alcohol, or rub with soft cloth--don't get white paper circle with xxx wet!). Afterward, I could no longer shutdown phone by pressing battery. Solved? Time will tell. You can also go back to Verizon and they will swap it for a certified used one within the first year.
I had the same problem, I took it back to the Verizon store and told it was caused by heat exposure from being outside. He reset my phone and the problem stopped (until I had it outside at the pool again)
Hi all... This was happening to me with my env2 but a friend helped me fix the problem, which is caused by bad contact between the battery and the phone.
Remove the battery from the back.
At the bottom of the recess in which the battery sits are the 4 gold contacts.
First, clean these contacts with a pencil eraser and be sure to clear any eraser leavings fromt he recess.
At the top end of the recess (opposite the gold contacts) you'll see the holes where the posts from the battery pack insert. For this next part, you'll need a business card or some paper. I've found that a double-layer (single fold) of business card works, so probably a triple or quadruple-layer of paper will do as well. Cut the card such that it is just short enough to fit lengthwise between the post-holes, and wide enough that when folded lengthwise it will fit into the recess. Position the folded piece against the top "wall" of the recess between the post-holes and then insert your battery.
The card/paper pushes the battery downward just enough to make solid connection with the gold contacts. I did this about a month ago, and the phone has never sinced turned off on its own (it was doing it a few times a day prior to that).
The issue is the charger port on the ENV2 breaks fairly easily.Thefirst step is to contact your carrier to see if it is coveredunderwarranty. If it is, great get it replaced.
If not, you have 3 options:
1. you can get the charging port repaired. The cost is about 50 dollars. I recommend Cellulardr.com
2. you can get a new phone. cost ???
3.You can get an external battery charger to charger the batteryseparatefrom phone. cost about 25 dollars. Check out the following linkforones that are available on ebay. A extra battery is a good idea aswell so you can have one charging at all times.