Question about Brother MFC 420CN All-In-One InkJet Printer

3 Answers

Everything works fine except receiving a fax.

The telephone rings, but does not receive. I never had an installaton disk because I got it second hand from my daughter. Do I need the disc to take care of this problem.

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Check the answer mode, you should easily be able to see it in the display when in idle mode.
The CD is not needed for the machine to perform actions not requiring a computer, e.g. sending/recieving faxes.
Also, check the phone cable connection so that it's connected to the LINE outlet, and not the EXT one. Connecting it to the wrong contact would still make the machine ring (as it detects the "call" on the line) but unable to lift the call since the modem communicates only through the LINE port.

You could troubleshoot by letting the machine be alone on the line to see if it can send and/or recieve faxes.

Posted on Jun 03, 2009

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  • 36 Answers

If it rings it must receive. Do you mean you have a dial tone but cannot receive calls? You do need the disk if u want to print or scan. For the phone or fax features you just need to make sure you have the cables plugged in properly and have set the phone/fax settings found in the menu option set up properly.

Posted on Jun 03, 2009

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Is it possible that the fax is set for manual receive mode? Try pressing the start button the next time it rings, if it receives the incoming fax at this point, then it needs to be set for auto receive.

Posted on Jun 03, 2009

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1 Answer

How do i set my fax machine to recieve and send faxes


Dear
Connect the telephone line to the LINE socket of the fax machine and a telephone receiver unit to the EXT socket of the fax machine.

To send a fax, put the document on the platen glass (face downward) or face upward in case of ADF.
press on hook dial, (here the dial tone on machines speaker)
dial the fax no. ( wait for call connection and here the fax Rx. tone)
press START.

To receive a fax two procedure can made, manual- lift a hand set of telephone receiver on incoming ring, here the TX tone(periodical beep tone) press * 9 * of the telephone receiver. In auto mode go to fax setup select ans. to ring or auto fax etc. to activate atuo reveive of fax.

Hope this may helpful.
Thanks.

Aug 11, 2014 | Samsung SCX 4521F All-In-One Laser Printer

1 Answer

Cannot receive a FAX but can send FAX on a HP Photosmart C7180 All-in-One


are you using the same line for fax and phone???
are you using a Telephone Answeing machine or a Voice Mail??
However you can follow the following steps


1. Press the power button to turn off the HP fax product.
2. Wait for 20 seconds, and then press the power button to turn on the HP fax product, and then connect one end of a two-wire telephone cord to the telephone jack and the other end of the cord to the port labeled 1-Line on the back of the HP fax product.
3. Make sure that there is plain white paper in the input tray.
4. Press the Setup button on the product Control Panel.
5. Press the down arrow to select Tools, and then press OK.
6. On the Tools menu, press the down arrow to select "Run Fax Test", and then press OK. The Fax diagnostic test prints.
7. Review the report.
If the test lists faxing issues and solutions, the fax test failed.
Try the steps on the printout to troubleshoot the issue as the report is specific to your product and faxing environment.
Repeat the fax test after fixing the listed faxing issues to make sure the test passes. Try to receive a fax.
Okay, next, we need to make sure that the Auto Answer feature is turned on by following the steps below:
When the Auto Answer feature is on, the HP fax product automatically answers incoming fax calls. When off, the HP fax product does not answer any incoming fax calls.
1. Press the Setup button on the product Control Panel.
2. Press the down arrow to select Basic Fax Setup, and then press OK.
3. On the Basic Fax Setup menu, press the down arrow to select Auto Answer, and then press OK.
4. Press the down arrow to select On, and then press OK.
5. Try to receive a fax.
Since the issue persists, the problem could be due to some conflicting telephone services.
The following telephone company services might block or interfere with incoming faxes:
Distinctive Ring Service: A distinctive ring service, if it is available from the telephone service provider, often resolves this issue.
* Voice mail: It is possible to use the fax in manual receive mode while using a voice mail service. For manual receive mode, turn off auto answer and press "Start Fax Black" or "Start Fax Color" on the control panel before the voice mail picks up the line to start receiving the fax.
* Call waiting: Do not use a call waiting service on the same line connected to the fax machine. The click sound caused by an incoming call can cause the fax to fail.
* Privacy block
* Security screen
* Anonymous call rejection
* Privacy manager
* Any other service that screens or intercepts incoming calls
If any of these services are on the telephone line connected to the HP fax product, contact the telephone service provider for its recommended solution.
After addressing any existing conflicting telephone services, try to receive a fax.
Try contacting telephone people
try changing the settings below
1. Press the Setup button on the product Control Panel.
2. Press the down arrow to select Advanced Fax Setup, and then press OK.
3. Use the down arrow to select Fax Speed, and then press OK.
4. Use the down arrow to select Medium, and then press OK.
5. Try to receive a fax again. If the HP fax still cannot receive a fax, try lowering the fax speed even further
Next, change the "Rings to Answer" setting on the HP fax by following the steps below:
1. Press the Setup button on the product Control Panel.
2. Press the right arrow key to select Basic Fax Setup, and then press the OK button.
3. Press the down arrow to select Rings to Answer, and then press OK.
4. Use down arrow to select the desired number of rings, and then press OK. you cn change the rings to answer to 6 if your telephone answering machine picks up the call after 4 rings.
Try to receive a fax.
If the HP fax still cannot receive a fax, change the following steps
1. Press the Setup button on the product Control Panel.
2. Use the down arrow to select Advanced Fax Setup, and then press OK.
3. Use the down arrow to select Error Correction Mode, and then press OK.
4. Use the down arrow key to select Off, and then press OK.
1. Plug the telephone cord directly into the telephone jack and not through any other device.
2. If present, remove any splitters or other devices attached to the line, except for a DSL filter.
3. If the telephone cord is over 3 m (10 ft) long, move the fax closer to the telephone jack, and then use a cord 3 m (10 ft) long or shorter.
4. Connect the other end of the telephone cord directly to the back of the HP fax product into the port labeled 1-Line.
5. If other devices such as, telephone answering machines or computer modems, are attached to the telephone line, remove them. If devices attached to other extensions of the same telephone line are present, remove them for this test.
6. Try to receive a fax.
If removing telephone devices and connections allows the HP fax product to receive faxes, this indicates interference from one or more of the removed devices. Interference can be caused by incompatibility or by using too many other telephone devices at once. Telephone devices can be added back but test after adding each to make sure that they do not start to interfere again.
If the HP fax product still cannot receive a fax after removing other devices, continue with the following steps:
7. If a DSL filter is needed on the telephone line, change the DSL filter and then try to receive a fax. If the HP fax product still cannot receive a fax, proceed to step 8.
8. If a new telephone cord has not been tried, change the telephone cord to a new two-wire telephone cord, and then try to receive a fax again.
Try to receive a fax.
if it does not resolve then perform the following steps
1. Disconnect the power cord from the back of the product.
2. Wait for 20 seconds, and then press and hold # and 6 on the product Control Panel.
3. Connect the power cord to the back of the product and then release the buttons when the product turns on.
4. The product resets to factory defaults.
Try to receive a fax.
As a last step, test in another location by following the steps below:
If possible, move the HP fax product to another location with a separate telephone line (another house for instance).
Try to receive a fax at that location, and if you are able to receive faxes from the changed location, then your telephone line should be tested.
If it resolves well and good if it does not then service the printer

Dec 12, 2012 | HP Photosmart C7180 All-In-One InkJet...

1 Answer

I can send faxes but cannot receive them fax test tells me there is no dial tone detection


1. Press the power button to turn off the HP fax product.
2. Wait for 20 seconds, and then press the power button to turn on the HP fax product, and then connect one end of a two-wire telephone cord to the telephone jack and the other end of the cord to the port labeled 1-Line on the back of the HP fax product.
3. Make sure that there is plain white paper in the input tray.
4. Press the Setup button on the product Control Panel.
5. Press the down arrow to select Tools, and then press OK.
6. On the Tools menu, press the down arrow to select "Run Fax Test", and then press OK. The Fax diagnostic test prints.
7. Review the report.
If the test lists faxing issues and solutions, the fax test failed.
Try the steps on the printout to troubleshoot the issue as the report is specific to your product and faxing environment.
Repeat the fax test after fixing the listed faxing issues to make sure the test passes. Try to receive a fax.
Okay, next, we need to make sure that the Auto Answer feature is turned on by following the steps below:
When the Auto Answer feature is on, the HP fax product automatically answers incoming fax calls. When off, the HP fax product does not answer any incoming fax calls.
1. Press the Setup button on the product Control Panel.
2. Press the down arrow to select Basic Fax Setup, and then press OK.
3. On the Basic Fax Setup menu, press the down arrow to select Auto Answer, and then press OK.
4. Press the down arrow to select On, and then press OK.
5. Try to receive a fax.
Since the issue persists, the problem could be due to some conflicting telephone services.
The following telephone company services might block or interfere with incoming faxes:
Distinctive Ring Service: A distinctive ring service, if it is available from the telephone service provider, often resolves this issue.
* Voice mail: It is possible to use the fax in manual receive mode while using a voice mail service. For manual receive mode, turn off auto answer and press "Start Fax Black" or "Start Fax Color" on the control panel before the voice mail picks up the line to start receiving the fax.
* Call waiting: Do not use a call waiting service on the same line connected to the fax machine. The click sound caused by an incoming call can cause the fax to fail.
* Privacy block
* Security screen
* Anonymous call rejection
* Privacy manager
* Any other service that screens or intercepts incoming calls
If any of these services are on the telephone line connected to the HP fax product, contact the telephone service provider for its recommended solution.
After addressing any existing conflicting telephone services, try to receive a fax.
Try contacting telephone people
try changing the settings below
1. Press the Setup button on the product Control Panel.
2. Press the down arrow to select Advanced Fax Setup, and then press OK.
3. Use the down arrow to select Fax Speed, and then press OK.
4. Use the down arrow to select Medium, and then press OK.
5. Try to receive a fax again. If the HP fax still cannot receive a fax, try lowering the fax speed even further
Next, change the "Rings to Answer" setting on the HP fax by following the steps below:
1. Press the Setup button on the product Control Panel.
2. Press the right arrow key to select Basic Fax Setup, and then press the OK button.
3. Press the down arrow to select Rings to Answer, and then press OK.
4. Use down arrow to select the desired number of rings, and then press OK. you cn change the rings to answer to 6 if your telephone answering machine picks up the call after 4 rings.
Try to receive a fax.
If the HP fax still cannot receive a fax, change the following steps
1. Press the Setup button on the product Control Panel.
2. Use the down arrow to select Advanced Fax Setup, and then press OK.
3. Use the down arrow to select Error Correction Mode, and then press OK.
4. Use the down arrow key to select Off, and then press OK.
1. Plug the telephone cord directly into the telephone jack and not through any other device.
2. If present, remove any splitters or other devices attached to the line, except for a DSL filter.
3. If the telephone cord is over 3 m (10 ft) long, move the fax closer to the telephone jack, and then use a cord 3 m (10 ft) long or shorter.
4. Connect the other end of the telephone cord directly to the back of the HP fax product into the port labeled 1-Line.
5. If other devices such as, telephone answering machines or computer modems, are attached to the telephone line, remove them. If devices attached to other extensions of the same telephone line are present, remove them for this test.
6. Try to receive a fax.
If removing telephone devices and connections allows the HP fax product to receive faxes, this indicates interference from one or more of the removed devices. Interference can be caused by incompatibility or by using too many other telephone devices at once. Telephone devices can be added back but test after adding each to make sure that they do not start to interfere again.
If the HP fax product still cannot receive a fax after removing other devices, continue with the following steps:
7. If a DSL filter is needed on the telephone line, change the DSL filter and then try to receive a fax. If the HP fax product still cannot receive a fax, proceed to step 8.
8. If a new telephone cord has not been tried, change the telephone cord to a new two-wire telephone cord, and then try to receive a fax again.
Try to receive a fax.
if it does not resolve then perform the following steps
1. Disconnect the power cord from the back of the product.
2. Wait for 20 seconds, and then press and hold # and 6 on the product Control Panel.
3. Connect the power cord to the back of the product and then release the buttons when the product turns on.
4. The product resets to factory defaults.
Try to receive a fax.
As a last step, test in another location by following the steps below:
If possible, move the HP fax product to another location with a separate telephone line (another house for instance).
Try to receive a fax at that location, and if you are able to receive faxes from the changed location, then your telephone line should be tested.
If it resolves well and good if it does not then service the printer

Oct 28, 2012 | HP Photosmart C7180 All-In-One InkJet...

1 Answer

How can I get the telephone on my Brother Fax T96 to work?


Step by step information at the link below.
Brother Fax T96
The F/T Mode is used to allow the fax machine and the telephones to share the same telephone line. When a call comes in, the fax machine and all extension telephones on that line will ring according to the number of rings you have set for the Ring Delay.
When the Ring Delay is completed, the fax machine will answer the call and determine if it is a fax call or a telephone (voice) call.
The fax machine can determine this by the signal it is receiving on the telephone line. If someone is sending a fax automatically , the sending fax machine will transmit a fax tone (a series of beeps every 3 seconds).
If your fax machine hears these tones, it will receive the fax.

If the fax machine does not hear any fax tones, it assumes it is a telephone (voice) call and will begin ringing the F/T ring tones (double ring) for the length of time you selected for the F/T Ring Time. These tones will only ring on the fax machine's handset (extension or external phones will not ring). At the end of the F/T ring time the fax machine will go into the receive mode in order to receive a manual fax.
(If the call was a voice call and was not answered, the caller will hear the fax receive tones also).
  • If you answer the call before the fax machine(during the ring delay period) and determine it is a fax, you can transfer the fax to the fax machine for receiving.

  • If you answer the call on an "extension" phone and hear a beep every 3 seconds (automatic fax) or silence (manual fax), press *51 or *91 for New Zealand (remote activation code) on the telephone keypad, wait to hear the fax machine turn on (chirping sounds) and then hang up.

  • If you answer on the handset of the fax machine and hear a beep every 3 seconds or silence, press the Fax Start or Start/Copy key on the control panel of the fax machine and then hang up the handset.

  • If you answer a call on an "extension" phone during the F/T Ring Time, you will hear the F/T ring tones.
    To release the call from the fax machine, press #51 or #91 for New Zealand (remote deactivation code) on the telephone keypad and you can speak to the calling party.

  • If you pick up the handset of the fax machine during the F/T ring time, you may talk to the calling party immediately.

Mar 28, 2011 | Office Equipment & Supplies

1 Answer

HOW DO I GET MY FAXES OUT OF THE MEMORY?


Receiving a fax
Receiving a fax automatically
1 Make sure the printer is on and is connected to a working phone line.
2 Make sure that Auto Answer is on.
To check if Auto Answer is on:
a From the printer control panel, press (tool icon).
b Press the arrow buttons until Fax Setup appears, and then press ok.
c Press the arrow buttons until Ringing and Answering appears, and then press ok.
d Press again.
Check to see if Auto Answer is set to On.
e If Auto Answer is not set to on, press the arrow buttons until On appears, and then press to save the setting.
3 Set the number of times the telephone rings before the printer automatically receives faxes:
a Press the arrow buttons until Pick-up On appears, and then press ok.
b Press the arrow buttons until the setting that you want appears, and then press to save the setting.
When the number of rings you set is detected, the printer automatically receives the incoming fax.
Receiving a fax manually
1 Make sure the printer is on and is connected to a working telephone line.
2 Make sure that Auto Answer is off.
3 To receive the fax, press (green botton) or press * 9 * on the telephone after you answer it and hear fax tones.
4 Hang up the telephone.
The printer receives the fax.
Receiving a fax with an answering machine
1 Make sure that Auto Answer is on.
2 Make sure you have set the number of times the telephone rings before receiving a fax automatically.
When a telephone ring is detected, the answering machine picks up the call.
• If the printer detects a fax, it receives the fax and disconnects the answering machine.
• If the printer does not detect a fax, the answering machine receives the call.

3 Set the answering machine to answer incoming calls before the printer does.
For example, if you set the answering machine to answer calls after three rings, set the printer to answer calls
after five rings.
Forwarding faxes
Use the fax-forwarding feature if you are going to be away, but still want to receive your faxes. There are three
fax-forwarding values or settings:
• Off—(Default)
• Forward—The printer sends the fax to the designated fax number.
• Print & Forward—The printer prints the fax and then sends it to the designated fax number.
1 Make sure the printer is on and is connected to a working telephone line.
2 Press the arrow buttons until Fax Setup appears, and then press ok.
3 Press the arrow buttons until Ringing and Answering appears, and then press ok.
4 Press the arrow buttons until Fax Forward appears, and then press ok.
5 Press the arrow buttons until Forward or Print & Forward appears, and then press ok.
6 Enter the number to which you want to forward the fax, and then press ok.

Aug 12, 2010 | Lexmark X5650 ALL-IN-ONE PRINTER

2 Answers

Cannot receive faxes on Canon Pixma MX870, but can send faxes


I was searching for an answer to this to make sure my new MX870 is correctly set to receive faxes. Here's one answer I came across:

First set Tel-Priority, turn off incoming ring, turn on manual/auto switch, then check how many seconds it takes for your answering machine to come on, and set it a couple of seconds after that. This should do the trick.

May 13, 2010 | Canon PIXMA MX870 Wireless Office...

2 Answers

Canon MP530 receive fax issues


Receive Mode Settings Select from the following receive mode options to suit your needs. Once you've decided on which receive mode to use, follow the below instructions to set the receive mode using the operation panel. Receive Mode Setting
  1. Press the <FAX> button to enter Fax mode.
  2. Press <Menu>.
  3. Press the right or left arrow button to select [Receive mode settings], then press the <OK> button.
  4. Press the up or down arrow to select the receive mode that best suits your needs, then press <OK>.

Types of receive mode
Select the receive mode according to your needs.
Receive mode
Purpose
FAX/TEL AUTO SW When you want to receive faxes automatically as well as voice calls. FAX ONLY MODE When you want to receive only faxes automatically with your machine, or have a dedicated telephone line for FAX use only. DRPD When you have subscribed to a DRPD service with your telephone company. MANUAL MODE When you receive mainly voice calls and sometimes faxes, or want to receive faxes manually. ANS.MACHINE MODE When you want to receive voice messages on your answering machine and receive faxes automatically. FAX/TEL auto switch
FAX :
The machine does not ring but will receive the fax automatically. Voice call :
The phone attached to the machine will ring. Pick up the handset to answer the call. Note:
  • Ring start timing and Telephone ring length can be specified in FAX/TEL auto switch in the Receive mode settings.
  • If you want the telephone to ring when it receives a fax, connect a telephone to your machine and enable the Incoming ring settings in RX settings.
  • The phone attached to the machine may not ring depending on the telephone type you are using.

FAX only
FAX * :
The telephone does not ring. The machine will receive the fax automatically. Voice call :
You will not be able to answer the call. * If you want the telephone to ring, connect the telephone to your machine and enable the Incoming ring settings in RX settings menu.


DRPD
FAX :
Your telephone line will ring according to the ring pattern you have chosen and receive the fax automatically. Voice call :
Your telephone line will ring according to the ring pattern you have chosen. Pick up the handset to answer the call. Note: Specify the FAX pattern in the DRPD: Set FAX ring pat. in RX settings menu.

Manual RX
FAX :
The telephone attached to the machine will ring. Pick up the handset and if you hear a beep tone, press the <Color> or <Black> button on the machine to receive the fax. Voice call :
The telephone attached to the machine will ring. Pick up the handset to answer the call. Note: If you are far from your machine, you can use the remote receiving function to receive faxes. Pick up the handset of the telephone connected to the machine and press 25 (the remote receiving ID).

Ans. machine connect
FAX :
First the answering machine connected to your machine will respond to an incoming call, and then the machine will receive faxes automatically. Voice call :
The answering machine connected to your machine will respond to an incoming call. Note:
  • Set the answering machine to answer on the first or second ring.
  • The entire message should be no longer than 15

Nov 24, 2008 | Canon PIXMA MP530 All-In-One InkJet...

1 Answer

Same fax and phone number


check the setting in the receive mode button. set it to fax

Mar 29, 2008 | Canon FAX-JX200

1 Answer

Same Number for Fax and Telephone


The fax is designed for use with an answering machine, the greeting for which must be no longer than 15 seconds. If voice mail in this case is referring to answering machine, be certain that the message is as indicated.

If you need further assistance, please post back. Otherwise, thank you for using and rating FixYa!

Mar 29, 2008 | Canon FAX-JX200

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