Question about Epson WorkForce WF-3540 Wireless All-in-One Color Inkjet Printer, Copier, Scanner, 2-Sided Duplex, ADF, Fax

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Error Code 0x9D

What is Error Code 0x9D

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After spending some truly quality time in the Epson Tech support Disservice Dept and being bumped up to Supervisors, I can tell you that error code 0x9d is a mechanical hardware problem requiring repair. It is not explained in any of their support material or even information available to their first tier of tech support. They do not care about this omission so do not spend money on replacing the maintenance box or replacing cartridges if/when you are directed to as I was. Do not spend hours of your time troubleshooting. A part needs to be replaced by someone who knows what they're doing.

This is direct from Supervisor level at Epson after hours of wasting my time. I suppose it's possible that the vagueness of 0x9d could be attributed to other issues as well but I would like to save you the time of jumping through all the hoops I have.

If your warranty is up the best they will offer you is 15% off a new Epson and a new set of cartridges for whatever new Epson printer you buy and send proof of purchase. I wasted well over $100 dealing with this issue - not to mention my time - so - what a deal to stay with Epson...

NOTE: If you want to file a complaint you can call 562-276-4382 or write a physical letter and send it to Epson America, MS2-50, 3840 Killroy Airport Way, Long Beach CA 90806 - Corporate doesn't do any electronic communications - pretty high tech for a technology company.

Posted on Mar 21, 2017

  • Mary Lou Woodcock
    Mary Lou Woodcock Dec 13, 2017

    Thank you. I tried all the suggestions with no luck. I'm done!

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0x9D is a stuck ink cartridge holder (carriage). Turn the printer off. Open the scanner to expose the carriage. When it moves to the left during post up stop it by pulling the power cable. Move the carriage it all the way to the left, close the scanner and then power it up. It should move freely now and work normally.

Posted on Jan 05, 2015

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  • Raheem Jackson
    Raheem Jackson Mar 23, 2015

    Thank you!

  • Shane Petty May 07, 2015

    Very helpful! Thanks for the fixya tip!

  • NORMAND TREMBLAY
    NORMAND TREMBLAY Oct 23, 2015

    DID NOT WORK FOR ME

  • Elizabeth Chubbuck Nov 27, 2015

    Did nothing. The cartridge doesn't move at all like no power to it though it runs obviously on a track/band, gears moving

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Hi my printer was ackting like the head clogged. It had been sitting unused for awhile. I took out the print head and cleaned it. Now I'm getting this error message. Any ideas?

Posted on Mar 16, 2014

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  • abdallah ngala
    abdallah ngala Oct 02, 2014

    check the head cables connected to head if it has ink just clean .and see?

  • Mark Rhodes
    Mark Rhodes Jun 19, 2015

    Do you have a Waste Ink Box at the bax of your printer. It might need replacing See post below

  • Mark Rhodes
    Mark Rhodes Jun 19, 2015

    Back not Bax

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I use an Epson Workforce WF-7110 the 0x9D error relates to the Maintenance box that collects the waste ink, it has reach it counter limit. This will need to be reset somehow, or by replacing the Maintenance Box by buying a new one from a seller. product code is T6711, if you google that you should be able to find it. Epson sell it for £16.99 + £24.99 Postage. So do some shopping around locally to your area. I just received a new Waste Ink Box this morning, swapped it over and printer started back up and printed no problem at all.

Posted on Jun 19, 2015

  • Lez Briddon Apr 26, 2016

    no, its not the maintenance box, i have 5 boxes which i reset and rotate as i run 3 other workforce printers and they fill fast which is good for epson, but i tried a few of mine in hope, still have 0x9d error. seems to have no cure found by anyone, but from many days of searching, it seems to be more likely to occur after a cartridge replacement, more likely again if a clone cartridge, and seems to be a head fault code but thats only a feeling that 0x9? are head test codes like 0x8? are carriage

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Posted on Jan 02, 2017

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