Question about Lexmark E350d Laser Printer

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Replace photoconducter 84 on lexmark e350d

It keeps asking me to replace photoconducter 84 on my lexmark e350d printer.

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Go to www.lexmark.com Select the correct country. then Selectg "Technial Support" Enter the model of your printer "E350D" Click on search. Under the "Knowledge base" header place this number into the search bar: "ENUS27198" click on search. ************************* Lexmark E350d Country / Region: United States Language: English Need to download a driver? How to Reset the Photoconductor Page Count on a Lexmark E350d or 352dn Printer ID: ENUS27198 Procedure Follow the steps in the table below to reset the photoconductor (PC) page count. NOTE: The directions in this article are in English. To download a PDF file containing these instructions in several other languages, click here (file size: 782 KB). Step Action 1 Enter the printer's Configuration menu: Power off the printer. On the printer's operator panel, press and hold the select button () and the back button (). Power the printer back on while keeping both these buttons held down. When you see the messages Performing Self Test or Busy on the printer screen, you can release both buttons. If the printer has successfully entered configuration mode, you will see a new menu with the heading CONFIG MENU at the top of the screen. 2 Press the right arrow button () until you see Reset PC Cnt. Press once. You will see Reset. Press again. The printer will display a Resetting PC Count Value message and go back to the previous screen. 3 Press once. 4 Press or on the operator panel until you see Exit Config Menu. Press once. Selecting this will cause the printer to reboot. If the counter has been reset correctly, the printer should return to a Ready prompt. 5 If this does not clear the PC Life Warning or Replace Photoconductor message, power off the printer and attempt this entire procedure again. If the error remains after two attempts, confirm that: The correct photoconductor unit is installed. The part number on the photoconductor unit should be E250X22G. If it is not, install the correct photoconductor unit into the printer. The photoconductor unit has not been refurbished by a third party or is not damaged in any way. If the photoconductor unit was refurbished by a third party or appears to be damaged, try replacing it again before seeking service on the printer. If the error persists, the printer may require service to correct the issue. Contact Lexmark Technical Support for more information. Don

Posted on Jun 04, 2009

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I did replace it.... twice and it still is having the same issue

Posted on Dec 18, 2013

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What is 84 replace mean.


This is a summary of the chat I had with a Lexmark tech

The code 84 replace indicates the consumable parts of your printer are in need of replacing.
The rollers or drum.
Usually the toner has its own code.

I started the chat from this link..
http://support.lexmark.com/index?page=answers&startover=y&locale=en&userlocale=EN_US&productCode=LEXMARK_E350D&segment=SUPPORT&question=what+does+84+replace+mean#

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Here's the link to the Lexmark website for instructions on how to install the photoconductor and resetting its page count on a Lexmark X340n. http://bit.ly/c66dvv. If 84 Replace Photoconducter message is still on the display after performing the steps, refer to this link on how to reset the photoconductor page count. http://bit.ly/bm3XBm. If all else fails, I suggest you contact Lexmark Technical Support for further assistance.

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When display "84 replace Photoconductor" appears, and we put aq new photoconductor into the printer, the same error message above comes back, and we can get by this point.


Turn printer off. Press and hold the right arrow and checkmark. While holding, turn printer on. Hold button combination until small clock appears on the screen. Once menu comes up, select the Reset PC count. That will fix your issue.

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Most likely, the contacts in the printer not touching the chip properly (hence why it works in another printer). A simple gentle 'tweak' would work in this case.

The other possibility is the firmware version of the (offendig) printer being incompatible with the version of the after-market chip you are using. No solution here, other than trying a DIFFERENT MAKE of chip.

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