Question about Sentry Fireproof Safe

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Forgotten Default Combination

I have a Sentry Safe Model No. V230, Serial No. V369314. I use the safe very infrequently but need to get into it quickly. I never changed the combination from the default combo and am hoping that you can find it somewhere.

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Per sentry's website (link below)
If you need your combination and did not previously register your combination on our website, you may request your combination from our Customer Care team. Please send a notarized letter stating you are the owner of the safe. (Note: the owner�s last name must be different from that of the notary public). For locations that require a raised notary seal, use a pencil to shade the seal to insure that it is visible when faxed. The notarized letter needs to include:

  1. Your name, address and phone number.
  2. The model number and serial number from your safe. The serial number is typically found on the front of the door, lower right corner on a small sticker; the right outside wall of your safe; or under the keypad/dial on the front of safe.
  3. Please indicate how you�d like to receive your combination. Options include first class mail, e-mail or fax. Your letter must clearly indicate which method you are choosing to receive your combination, as well as the mailing address, e-mail address, or fax number to which it should be sent. Note that failure to indicate the method in which your combination should be returned to you will result in delays to the process.
  4. Payment Method for the $15 (US funds) research fee
    • By Mail: Send a check or money order (payable to Sentry Group).
    • By Fax: Please allow 48 hours for processing of your notarized statement. Please do not include your credit card information on the fax; a specialist will contact you at the phone number provided on your faxed request to take your payment. We accept Mastercard, Visa, Discover or American Express. If you would prefer to pay by money order, indicate that you are attaching a copy of a money order with your notarized letter. The original money order must then be mailed to Sentry Group. Please note, for all requests received after 5:00 pm EST, they will be processed the following business day.
  5. Special Circumstances
    • In the event you need to open the safe after the owner is deceased, your notarized letter will also need to include that you are now the owner or executor of the estate and need access to the safe. You must also include a copy of the death certificate.
    • If you hold Power of Attorney for the safe owner and need to access the safe, your notarized letter will also need to include that you are acting on behalf of the safe owner. You will need to include a complete copy of the Power of Attorney documentation to confirm that you have the authorization to act on their behalf in this type of circumstance.
Please note: Your combination will be sent to you within 48 business hours of receipt of both the notarized document and payment.



https://www.sentrysafe.com/customerCare/retrieveCombination.aspx

Posted on Jun 03, 2009

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ONLY WAY TO GET COMBINATION FROM SENTRYRequest Your Combination by Mail
If you need your combination, and did not previously Register Your Combination on our Web site, you may get a copy from our office. To request your combination by mail, please send the following:
A written statement of ownership witnessed and signed by a notary public (must have different last name than your own).
An $12 (US) research fee.* Please send check or money order, no cash.
The serial number from the white label located on the outside of the safe. Do not send the Underwriters Laboratory number from the inside of the safe door.
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Rochester, NY 14625
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From the Sentry Safe web site:
goback_img.gif menudivider.gif newsearch_img.gif menudivider.gif Knowledge Base
by LivePerson
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Frequently Asked Question

I've lost my combination - how do I find my combination?
Category: All > Need Help Opening Your Safe?
print_icon.gif Print Article ' email_icon.gif Email Link tab_l.gif Answer tab_r.gif


In order for Sentry Group to release a combination for any safe, we require a notarized request, stating that you are the owner of the safe (the last name of the notary public must be different than that of the safe owner). Please indicate how you'd like to receive your combination. Options include first class mail, e-mail or fax. Your letter must clearly indicate which method you are choosing to receive your combination, as well as the mailing address, e-mail address, or fax number to which it should be sent. Note that failure to indicate the method in which your combination should be returned to you will result in delays to the process. Please include the model number, serial number, and a $20 check or money order (please do not mail your credit card number), your address and telephone number.

Your request may be mailed to us at:
Sentry Group
Attn: Dept. 200 882 Linden Avenue
Rochester, NY 14625-2784
Please allow 7-10 business days, upon receipt of your request, to receive your combination.

This request may be faxed to us at : 585-381-2940.

The combination will be faxed or e-mailed back to you only if requested to do so on your correspondence and you have included a copy of a $20* money order on your fax (please allow 24 hours for processing your faxed request).

To pay by MasterCard or Visa please contact our Customer Service Department at 1-800-828-1438 (please do not fax your credit card number).


* Prices subject to change

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