Question about RIM BlackBerry Bold 9000 Smartphone

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Got this Bold two days ago & it started yesterday by shutting down & then re starting but showing "uncought exception : java.lang.nullpointer.exception" about 8 times then it stops. Then theres all types of stuff missing on the phone, like the button to check messages! After taking the battery out for 10 secs its fine. But its happened 4 times in 2 days. Should I just return this one & get another??

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Technically speaking you should just return the phone and get a new one.

If you are feeling adventurous, you can try upgrading/reinstall the software on the device.
Here is the procedure to upgrade the software.

Step #1
Before starting make sure that BlackBerry Desktop Software is installed on the computer.

Step#2
Make sure that you have installed updated device software installed in your PC. Check this link to get update device software from carrier OS download site.

Step#3

Users can perform a full or selective backup of the data using the Backup and Restore tool in BlackBerry Desktop Manager by completing the following steps:

  1. Connect the BlackBerry device to the computer running BlackBerry Desktop Manager.
  2. Open BlackBerry Desktop Manager.
  3. Double-click Backup and Restore.
  4. Select Backup to perform a full backup or select Advanced to perform a backup of specific databases.
  5. Choose a location to save the backup file, then click Save.
Step#4
To perform a clean install of the BlackBerry Device Software, perform the following steps:
  1. Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
  2. Double-click the Application Loader icon.
  3. Click Next to start the installation process.
  4. Type your BlackBerry smartphone password, if prompted, and click OK.
  5. Click the check boxes next to the names of the applications you want to load, and then click Next.
  6. Click Advanced, and then click the check box beside Erase all currently installed applications.
  7. Click Next.
  8. Click the check box next to Do not automatically backup the application data during the loading process.
  9. Clear the box next to Backup and restore applications installed wirelessly.
  10. Click Next > Finish.
  11. When the process has completed, the message The loading operation was successful will appear. Click Close to return to BlackBerry Desktop Manager
Please rate this if it fixes your issue

Posted on Jun 04, 2009

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