Question about Maytag Neptune FAV6800AW Top Load Washer

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Maytag fav6800aww not draining

We had this problem under warrenty, tech found lent clog in one of the drain hoses. now not under warrenty, i have pulled both hoses-to pump and from pump-no clogs. I didn't check insided pump-guess that is my next step. any suggestions?

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  • rockhead255 Jun 03, 2009

    Thanks. I did the service mode run, but no water is being put out by the pump. It clicks then the pum hums, I am going to drain the water manually and pull out the pump to see if there mey be debris in the pump itself. will let you know what happens after that.

  • rockhead255 Jun 03, 2009

    OK, working on the washer is not for a redneck with big hands and arms!!!! Gound blockage in pump, removed and re-installed. Works fine. Wish there was a way to take just that side panel off, it would really help. Hardest part was re-alligning pump mount tight and low visability!! Thanks to all for the help on previous questions/solutions



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Are you taking an “ND” error to the display? Good job on checking for the clog from the sump cap to the input to the drain pump and out the drain pump to the drain pipe. The sump cap is sort of semi transparent if you shine a flash light on it do you see any restrictions? I had half of a bank card stuck in mine. This the sump cap item 9 of the parts view.
Maytag fav6800aww not draining - ca9448f.jpg
Drain Pump opened up;

I would try to turn on the drain pump in service mode and see if you hear it spin up. I guess the impeller could be jammed up. So let’s try that first. I post these links constantly for support so disregard if you have them. Link to Service Manual for reference. Sears Parts Direct for reference.
I would go to page 16 of the SM lower right hand part of page, Board Output Test and turn on the drain pump in service mode and see if the motor runs. Here is the test; close the lid and enter the Service Mode by pressing and holding the Enviro Plus and Spin Only keys for three seconds or the display reads “00”
Pressing the Delicates key will lock the lid. Now press the Presoak key the drain pump will turn on do you hear it run? Stop the test as the SM states with off button or hit the Presoak key. If the drain pumps sounds like it turns on I would put in a bucket of water in the wash basket and see how the output stream looks out of the drain hose when you turn on the Drain Pump in service mode. I get about a 2.5" vertical lift of the output stream from the drain pump.

Post back for questions or any help we can provide. Rich

Posted on Jun 03, 2009

  • dh1200s
    dh1200s Jun 04, 2009

    Yep it’s a tight area. I pull the washer away from the wall and lean it back for a better reach angle when working on the clutch or the drain pump. I took a stainless steel sink screen and fit it into the Sump Cap to help prevent clogs in the drain lines and the pump impeller. I’m sure it’s over kill but I don’t want to have to get back into that area if I can avoid it. The Sump Cap is much easier to remove and clean out in the front of the machine. Have some picks if you are interested.



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OK let me see if I can attach a pic;


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