Question about Maxtor One Touch III 500GB FireWire/USB2.0 External w/16M buffer Retail ****... 500 GB USB 2.0 Hard Drive
One touch opens to menu and
when i click setup it goes to "loading retrospect express HD" and says updating status but thats as far as it goes . Setup button is hilighted but prog wont go into setup when clicked and im stuck there nothing happens hope you can help . I have norton internet security on but dont know if that has any bearing.
I have uninstalled and reinstalled but didnt make any difference
The internet security application should not inhibit the back up, though i would use software from the same manufacter for both purposes if possible. Try reinstalling retrospect, or checking the homepage for any updates.
Posted on Oct 28, 2007
Same problem stuck on 'loading...' message.
I'm running XP media edition on a Dell with a Max 100gb USB external.
Solution from rwilson did work for me. Following the link instructions it came up that it was " updating catalog... this may take a while".
FYI: If you ever need to RE-CATALOG, there is no option in the 'free version' that is the RE HD. But if you rename the catalog file extension restore.rbc, exit the running express program from the taskbar and restart retro express, message should come up that it is 'Backup Maintenance in progress...' again and it WILL take a while. Note: it needs 4 times the final catalog size while it's rebuilding the file. I had to carefully move some "middle date" backup files near the end of the rebuild. Good thing I was watching.
Also after this was fixed, an unrelated crash with memory dump, set the Max drive to 'locked' and 'disconnected' !!! Can you say 'what the Heck??'
Solution: I did the (there are issues about this out there but I found no fixes, I stumbled onto this myself)
In device manager:
1. perform 'safely remove' routine on what represents the drive
2. remove entry under disk drives.
3. remove entry under USB controllers.
4. cycle power on drive and it should be rediscovered and the drive is back.
There is still a Max locked drive under other I haven’t gotten rid of yet, but the drive is back. Easier than the system restore attempts that didn't work anyway! Gotta love computers. Love/Hate/Love.
PS. This is what worked for me, that's all I can swear to!
Posted on Nov 02, 2008
Tips for a great answer:
Jun 02, 2011 | Maxtor OneTouch III Mini Edition R01E100...
Oct 24, 2008 | Maxtor OneTouch II 100 GB Hard Drive
Jan 02, 2011 | Maxtor OneTouch 4 Mini 160GB External USB...
Oct 04, 2010 | Maxtor Personal Storage 3100 (M01E100) 100...
Nov 03, 2008 | Maxtor One-touch III Mini 40 GB USB 2.0...
May 04, 2008 | Maxtor One Touch III 500GB FireWire/USB2.0...
Mar 26, 2008 | Maxtor Hard Drive
Nov 22, 2007 | Maxtor OneTouch II 300 GB Hard Drive
Nov 20, 2007 | Maxtor Hard Drive
Sep 26, 2012 | Maxtor One Touch III 500GB FireWire/USB2.0...
186 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: