Question about Sony Handycam DCR-HC21 Mini DV Digital Camcorder

1 Answer

Wont load tape

The camcorder does not load the tape.

I put it in the tray and closes, and the process of loading the cassette starts, but get blocked halfway.

After a while, an error beep comes, and it shows "please re-insert cassette"

If i close the tray without a cassette, the tray closes just fine.

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HI, this is a mechanism fault beep you are hearing. the mechanism and load motor is damaged. you will need to send this unit to the Handy cam repair depot for this repair. you will need a new load motor and loading dock mechanism as well.

Posted on Jun 03, 2009

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Posted on Jan 02, 2017

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Hi Donald. not sure how many calls you get from


The fault seems to be in the sensor and the mode switch of the loading system which is connected with the main controller processor and loading driver.
This can be a failure of the tape end detector which is a IR - infra red- emitter which is placed in the center of the tape tray and MUST feed continuous signal to the END IR detectors placed at either ends.
Also the tape seems to load with a false detection of the cassette within when the tray is closed for this reason of the failure along with a possible misplaced mode switch settings. This triggers to make the loading move without a reason and so can be due to failure of the the mode switch or unbalanced settings.You will need some experience to remove the tray unit, then check on the IR sensors and also check the settings of the loading drive and mode switch.

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