Question about Konica Minolta magicolor 1690MF All-In-One Laser Printer

1 Answer

Smudge on all printed and photocopied sheets

There is a small black ink smudge on all copies, in the bottom right hand corner. This machine is brand new - we only had it last week and it has always been like this. Please advise

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  • estate_offic Jun 03, 2009

    How do I take out the drum? It is a brand new machine and should not be damaged or dirty.

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  • 409 Answers

Check the paper path to ensure that there is no spilled toner anywhere.

Take a look at the toner drum and make sure it is clean and there is no toner leaks.

Rotate the drum with a finger (take it out of the printer) and make sure that it is not dameaged or dirty.

Posted on Jun 03, 2009

  • Cosma Papouis
    Cosma Papouis Jun 03, 2009

    The drum is generally part of the toner cartridge

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5x7 inch paper moves towards end of print and black ink smudges edge of paper


Check for any small paper jam. Check the rollers, also use an alcohol swab to clean the rollers and check for ink leaking. Check you ink pad, it could be time for a new one.

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if you print correctly, the damage was photocopied unit, should be dirty, it should be cleaned.

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My dcp165c printer print quality prints black & yellow colour. i clean print head through maintance 76 but problem cannot be solved


How is the printer printing black and yellow color? Is it a smudge?

When I print, the pages are smudged with ink. What should I do?
Description:
- If smudged stains appear at the top center of the printed page:
  • Make sure the paper is not too thick or curled.
    Also, verify that the appropriate paper is being used and that the paper type set in the machine matches the media used.
  • Make sure the paper is not curled when you print on the back side of the paper with the Print Odd Pages and Print Even Pages settings.

- If smudged stains appear at the right or left corner of the printed page:
  • Make sure the paper is not curled when you print on the back side of the paper with the Print Odd Pages and Print Even Pages settings.

- If smudged stains appear on the reverse side or at the bottom of the page:
NOTE: Illustrations shown below are from the representative product and may differ from your Brother machine.
  • Make sure the printer platen is not dirty with ink.

    How to clean the machine's printer platen

    1. Unplug the machine from the AC power outlet.
    2. Lift the scanner cover until it locks securely in the open position.
    3. Clean the machine's printer platen(1) and the area around it, wiping off any scattered ink with a soft, dry, lint-free cloth.

      platen1.gif
    4. Close the scanner cover.

  • Make sure you are using Genuine Brother Innobella™ Ink.
    > Brother Genuine Supplies information


  • Make sure you are using the paper support flap.

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I got smudges when i print ,how can i clean this


It looks like you've managed to get some ink on the rollers. 3 Possible solutions:-

1) Check your printer maintenance menu, there may be a roller cleaning option.

2) Print a document which has printable data on almost all lines, but with empty cartridges. You'd be using a piece of paper more or less as a mop.

3) Final alternative, it getting right into your printer and cleaning it by hand. Printer ink is water soluble so damp cloths/cotton buds should be man enough for the job. The parts you need to concentrate on are the rollers and the small sponge wells underneath where the print cartridges rest.

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Look at the User's Guide availabe on their website.

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4 - black ink smudges (1/32" wide x 1/16" high) in right margin


Very nice trouble shooting. The image defect you describe point to the OPC or drum unit this is essentially the toner cart. In your case black. Measureing the distance between repetitive defects is a sure way of diagnosing problems such as yours. Again nice work.

Google repetitive defect ruler for your model to help in the future.

Hope this helps

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Remove the black and color ink cartridges.
Right above where the black ink cartridge was, in the top left hand corner of the printhead, push up towards the ceiling and you should be able to push a button that releases the printhead.
Place the printhead right back into the printer and push straight back on the back wall.
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Replace the ink cartridges which should snap as well.
Close the printer.
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Scan the calibration sheet.
After that, in the menu, do a printhead clean.
Do one basic and one deep.
Print a demo sheet to see if anything has changed.
If the picture looks better, continue to do cleans.
In the event that it does not, the printhead will need to be replaced and since the printer is still under warranty, Kodak specialists will try to overnight you a printhead.
The whole process is short and free.
The number for Kodak AiO Support is 1 800 421 6699.

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