Question about Dell 962 Photo All-In-One InkJet Printer
PC states, incorrect cartridge installed...color but it is the correct cartridge. I restarted it removed and cleaned the cartridge compartment but the printer viewer still shows the color cartridge is not installed.
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Posted on Jan 02, 2017
Make sure the contacts on the cartridge and in the printer are clean. Also, try a new cartridge to see whether or not you have a defective one.
Posted on Feb 21, 2009
Try going to the Dell site and searching for that printer model. Then see if you need to have both ink cartridges populated and filled with ink, to make it work.
You might also clean the contacts on the ink cartridges, to make sure the printer knows you have both cartridges in the printer, even though they're not both filled with ink.
It just might require both to be filled, before it will print for you.
See what Dell says.
Posted on May 22, 2009
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