Question about Dell 962 Photo All-In-One InkJet Printer

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Dell 962 all in one printer..color cartridge missing but it is not

PC states, incorrect cartridge installed...color but it is the correct cartridge. I restarted it removed and cleaned the cartridge compartment but the printer viewer still shows the color cartridge is not installed.

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Posted on Jan 02, 2017

SOURCE: Dell 962

Thank you ever so much I run a business and this really cripples me when this happens - and here's a solution Don't Buy Dell

Posted on May 25, 2007

SOURCE: How do I refill black/color

How do I replace HP photosnmart color cartridge

Posted on Jul 06, 2008

  • 628 Answers

SOURCE: dell 962 showing message "right cartridge incorrect"

Make sure the contacts on the cartridge and in the printer are clean. Also, try a new cartridge to see whether or not you have a defective one.

Posted on Feb 21, 2009

  • 628 Answers

SOURCE: Dell All In One 962 Printer

Make sure that the contacts where you plug in the cartridge are clean. Also if you haven't yet done so, try another of the same cartridge.

Posted on Mar 10, 2009

1alexh
  • 484 Answers

SOURCE: my Dell AIO printer keeps blinking right ink cartridge incorrect.Exclamation light keeps blinking too.

Try going to the Dell site and searching for that printer model. Then see if you need to have both ink cartridges populated and filled with ink, to make it work.

You might also clean the contacts on the ink cartridges, to make sure the printer knows you have both cartridges in the printer, even though they're not both filled with ink.

It just might require both to be filled, before it will print for you.

See what Dell says.

Good luck.

-a.

Posted on May 22, 2009

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Related Questions:

1 Answer

"Right cartridge incorrect"


I'm going to try this also, hope it works!

Jul 15, 2009 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

My Dell AIO printer keeps blinking right ink cartridge incorrect.Exclamation light keeps blinking too.


Try going to the Dell site and searching for that printer model. Then see if you need to have both ink cartridges populated and filled with ink, to make it work.

You might also clean the contacts on the ink cartridges, to make sure the printer knows you have both cartridges in the printer, even though they're not both filled with ink.

It just might require both to be filled, before it will print for you.

See what Dell says.

Good luck.

-a.

May 22, 2009 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Dell 962 showing message "right cartridge incorrect"


Make sure the contacts on the cartridge and in the printer are clean. Also, try a new cartridge to see whether or not you have a defective one.

Feb 21, 2009 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

My printer does not recognise my ink cartridge?


If it is not a Dell ink cartridge, it won't work. Dell has it to where you have to buy their cartridge.

Jan 21, 2009 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Display shows: printer cartridge incorrect


It seems like you are using incorrect printer cartridges.....

Make sure that part number on ink cartridges should be :

MK990 Cartridge, Ink, Standard, Series-9, Black CTRG,INK,STD,SERIES-9,BLK 0 1 0 Yes 1 N MK991 Cartridge, Ink, Standard, Series-9, Color CTRG,INK,STD,SERIES-9,CLR 0 1 0 Yes 1 N MK992 Cartridge, Ink, High-Yield, Series-9, Black CTRG,INK,HIYLD,SERIES-9,BLK 0 1 0 Yes 1 N MK993 Cartridge, Ink, High-Yield, Series-9, Color CTRG,INK,HIYLD,SERIES-9,CLR 0 1 0 Yes 1 N MK995 Cartridge, Ink, Series-9, Photo

Nov 10, 2008 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Dell AIO 962 printer faulty


Hi,
The error you are referring to could be related to either the cartridge or the printer, so please perform the steps below to check if the issue lies in the printer or the cartridge.
Power on the printer and open the top cove, the cartridges will align in the middle of the printer, remove both the cartridges form their slots and interchange them, yes put the Black cartridge in the Blue slot and the Color cartridge in the Black slot, then close the top cover of the printer and power off the printer and restart it, at this point of time check if the error message is changed or not if the error message is not changed and till showing the same as “Right cartridge is incorrect” then you can try to update the printer firmware form the Dell support site, here is how you can do it.
  1. Go to www.support.dell.com.
  2. Click on Drivers & Downloads.
  3. Under Option 2: Select a Product as printers.
  4. Locate the printer(s) 962 printer and click Go.
  5. Select an Operating System that is installed in your computer then choose downloads and look for Firmware.
  6. Download and install the firmware, then restart the computer and the printer, however please make sure that you do not restart your computer and the printer when the download and the installation is in progress.
If the issue is still not fixed after you upgraded the firmware then I believe that you will have to replace it. However if the error message changes to Left cartridge incorrect after you have interchanged the cartridges earlier then try these steps below.
  1. Remove the color cartridge and clean the metal contacts of the cartridge with a dry cloth thoroughly please make sure that you are using a soft dry cloth to clean the metal contacts of the cartridge.
  2. Make sure that the cartridge holder snap which sits on the top of the cartridge is fixed firmly.
  3. Make sure that you are using a Dell branded cartridge and it is not a refilled one cause Dell printers often give error message when you use a refilled cartridge or a cartridge of some other brand.
  4. If the issue is still not resolved replace the color cartridge.

Regards
Malik Khan

Jan 08, 2008 | Dell 962 Photo All-In-One InkJet Printer

5 Answers

Dell 962


Just found this partial fix: "Try removing the color cartridge and try printing with the color cartridge out. If it gives you a message that the cartridge is missing, it will still allow you to print by clicking "continue". And from there, it will allow you to print black. I think it really is a problem with your color cartridge." From searching the net, this seems to be a major problem with no solution from Dell!

Feb 14, 2007 | Dell 962 Photo All-In-One InkJet Printer

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