Question about Canon MultiPASS MP390 All-In-One InkJet Printer

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The printer mechanism is stuck on the right side inside the print

The printing mechanism has stopped moving. I wonder if there's a reset button? Or a release mechanism? It may be electrical, but all the other electronic aspects seem to function ok. It's the printer piece that moves back and forth that is stuck solidly on the right end of the inner workings, so when I lift the lid (as if to change the ink cartridge) nothing happens. Nothing moves if I unplug and replug it in. I haven't forced it, bujt I tried picking it up and shaking it a little. It's jammed over on the right side. Any ideas are appreciated. It's been a nice printer. Thanks, Franklin

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I bought a new printer. Why would I go online looking for free advice, and then pay for advice that may or may not work? It was irritating getting suckered in by the Free Advice hook when no free advice was available.

Posted on Jun 04, 2009

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Most current impact printers are bi-directional print mechanisms. This allows the print head to apply dots to the image in both directions.

Since you are saying the the print head jams at the right side there are several things that can be wrong. First, the printhead stepper motor may be driving the printhead beyond it furthermost right stop position and binding the head. The print head carrier stop may be bent or out of position allowing the carie to lock on the stop.

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