Question about SanDisk Sansa E280 MP3 Player

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Sana e280 not dtected

When the sansa e280 is put in the MTP mode my  desktop Dell Pc  running Windows XP Media 2005 edition does not detect the device.  However In Msc mode  it does. Called Sansa and Dell for solutions tried checking drivers etc, nothing worked. Was told by Dell whom I purchased it from  to return the player some software problem in it. The quandry is it that it works well on my other pc a  laptop running windows xp in both modes MTP and MSC.

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Re: Sana e280 not dtected

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 26, 2008

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I re-formatted my Sansa e280 and now my computer does not recognize it. I am wanting to transfer music files only, using Windows Media Player.

Try to reset the device and if there is any driver for it, install them before connecting it to the computer.

Feb 28, 2011 | SanDisk Sansa E280 MP3 Player

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My Red Sansa Clip 4GB will not show on any computer i plug it into, It only charges and i have tried the auto detect, mtp, and msc settings. Any Suggestions?

See the section about the hot fix first----- If you are using Windows XP: you need the following. Windows XP SP2 or higher Windows Media Player 10 or higher
Download and install the latest Windows Media Player if it's not installed.
If you are using Windows Vista: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player. Download the hotfix from-->>> Run the hotfix.
Refresh the players driver Connect the Sansa player to the PC The screen on your player should turn on, show 'Connected' and indicate the battery charging or full. If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub. - If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.
If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. Check under Device Manager 1. Right-click My Computer, and select Manage. 2. Click Device Manager on the left pane.
NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. Exceptions are Sansa Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS. The Sansa player will show up on Device Manager's right pane as: 1. USB Mass Storage device (if the player is set to MSC) 2. Portable Device (if the player is set to MTP mode)
If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers. Refresh the drivers 1. Right-click the entry with the error mark, select Uninstall. 2. On the top menu, click Action then select Scan for hardware changes.
NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.
Connect using MSC mode Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC.
Instructions to connect in Forced MSC mode are listed here:
Instructions to switch player to MSC mode are listed here:
If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the Sansa firmware
NOTE: Sansa Express and Sansa Connect do not have MSC mode. For Sansa Connect you can try reinstalling the firmware using the Connect Recovery Mode.
Additional troubleshooting notes: If you have replaced the Sansa Player and you still have problems getting it to recognize in the computer, then you may need to try some additional troubleshooting. - Try connecting on another computer. - Try using a different USB cable - Try connecting to the back USB ports which may supply better power. - If only MTP mode is not working, try reinstalling Windows Media Player For Windows XP try also download and install the MTP Porting Kit

May 17, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

My Sansa e280 is not downloading my playlists from Windows Media. I have tried dragging and dropping the playlists from my computer music folder to the Sansa folder and it still will not write to the mp3...

The Sansa e280 can be operated in 2 ways of USB connection modes: MSC or MTP.

In MSC mode, viewing the player as a removable disk, the "copy
and paste" or "drag and drop" method will work.
In MSC mode always through the "safely remove hardware" icon, click to remove the player's disk before taking out the USB cable.

In MTP mode, operating the player in software like Windows Media Player: under Library or Sync,
first create a playlist
next sync the playlist.
In MTP mode, follow up the warning or text in the software that gives permission when to disconnect the player.

Apr 11, 2010 | SanDisk Sansa E280 MP3 Player

1 Answer

Sansa Fuze player will not connect to the computer


The Sansa Fuze information support is on next site:

Sansa Fuze can connect in either MTP or MSC mode.
MTP is Media Transfer Protocol when a software program like Windows
Media Player 10 or higher is installed.
MSC is Mass Storage Class when the player is detected as an external flash drive in "My Computer".

The connection mode can be set to one of the following USB modes:
auto detect:
the player will connect in MTP or MSC mode. It depends on the drivers that are installed for the USB ports for the operating system and extra media software, if the data on the player can be detected. In auto detect
mode, MTP mode detection is only possible when having Windows Media Player 10 or higher installed.
detection on operating system Windows XP SP2 or higher, in Windows Media Player 10 or higher.
detection on operating system Windows in the explorer in "My Computer" and on MAC operating system.

Look in the manual on page 35 = page 38 in the pdf file, how to switch the USB mode under System Settings in the player:

Mar 20, 2010 | SanDisk Sansa Fuze MP3 Player

1 Answer

My Sansa e280 will is not being recognized by any PC in MTP or MSC mode. Windows XP is operating system.

i would suggest reinstalling the device or removing the device and letting the computer restart to see if that works if that dont work then use the CD that came with the device finally if that dont work contact Customer Support and see if that helps =)

Sep 02, 2009 | SanDisk Sansa E280 MP3 Player

1 Answer

I've sansa E280 problem is connecting to pc in mtp mode

You can download the software from this page, the options are on the right hand side of this page.

In order to get your Sansa connected, I would change from MTP to MSC and see if your PC recognizes the player then, as it should.
If you go into the settings menu and choose USB Mode and from there you can change to MSC from MTP. If you have one of those models that don't have a USB Mode option, then do the following to change to MSC:
(The model number followed by v2 on the back-bottom require this method) you have to turn it on, put the hold switch on, then hold the LEFT button |<< THEN plug it into the PC.

Apr 23, 2009 | SanDisk Sansa E280 MP3 Player

1 Answer

Can not install MTp device

The best method of installation is to run the installation CD first, and THEN plug the mp3 player into the computer.

If that fails, I would try downloading the MTP Porting Kit from Microsoft's website - I wouldn't suggest this, except that both of your player's are doing the same thing.

-Tha Mp3 Doctor

Feb 18, 2009 | SanDisk Sansa E280 MP3 Player

1 Answer

My sansa media converter did not detect my sansa e280

Set the device to MSC mode (default is Auto) in the USB properties on the Sansa device. This worked for me with a Sansa Fuze on Windows XP running Sansa Media Converter 1.0. Hope this helps.

Jul 17, 2008 | MP3 & Digital Media Players

1 Answer

My sansa media converter did not detect my sansa e280

you can copy from the my computer open the my computer - open ur device - copy ur images but i am not sure about the videos sorry !!!!

Jan 12, 2008 | SanDisk Sansa E280 MP3 Player

1 Answer

PC won't detect sansa e280 please help me

I had the same prob with my e280 yesterday and i bought it 4 days ago. I'm using a vista o.s. and i found a way to transfer files this morning. if you are using a vista os you should first set your sansa to MTP mode so that your windows media player can detect your e280 then you can start synching. If you are using XP o.s. there shouldn't be any prob with that but you have to switch to MSC mode. you can find these settings on the setting menu of your e280 then USB can also open the E280 player if you see it on "my computer" there you can transfer the files.don't use your wmp player when you are doing this on vista cuz the wmp player will also synch at the same time and it will synch the same file.

Jun 12, 2007 | SanDisk Sansa e200 MP3 Player

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