Question about Brother MFC-290C Printer

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Paper jam while printing on BROTHER MFC-290C all-in-one

I have an MFC-290C that has the same exact problem, when you go to print a document it starts to feed the paper in from the tray but then comes up and says that it has jammed "please open back cover". If you lift the scanner cover and set it back down it will feed that sheet of paper all the way out of the printer (without printing on it), it then picks up another sheet from the tray and partially feeds it into the machine, only to come up with paper jammed message again. Once in a great while it will actually print like it should but it is getting too aggravating to continue with much longer.

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  • Brother Master
  • 13,433 Answers

Hey

try this

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Posted on Jun 03, 2009

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