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Sounds like an issue with the feed rollers. The roller on the left side might be hung up and is causing the corner to fold over when the paper is pulled through. I would try checking the feed rollers in either the actual tray or the back of the printer. Another thing to check is the other tray (the manual one). Does the paper fold? this should help you narrow down where the problem lies.
Probably the way to go is to remove the toner and tray 2. lay down a bunch of newspapers on the floor (not a rug). The printer is unplugged at this point. Turn the printer over and lay it down. Take a sheet of paper and fold it lengthwise in quarters. Manually feed the folded paper into the paper path from the bottom. Push and pull the paper thru the paper path. The object is to push the small piece out where you can reach it.
It's not the easiest thing to explain. You always want to go in the direction that the paper moves thru the printer. This is why you start feeding from the bottom. You know that there is a piece of plastic that is above the feed roller for tray 1 that you can pull out to give you more room.
When the paper tray is removed, you should see a plastic piece that dangles, this piece rises and falls depending on the amount of paper in the tray. However, if that plastic piece gets bumped or comes out of its housing, it will sense that there is no paper in the tray. I suggest you look for this piece and ensure that when you manually press it up and release, it falls back down to its original position, if not, you will need to correctly seat it.
remove Tray 2, loock at the bottom on it you will found small plastic piece, push it and voala :)
when you remove tray 2, try to push up metal rake a little bit (not so hasrd). Then put back paper tray. If you are lucky tray 2 should be unlocked :)
Possibly it either does not have enough paper in the tray - some printers require about half an inch of paper to work. Sometimes also the switch or feed on the paper try gets stuck, look inside to be sure the paper can feed properly onto the rollers, some printers have sort of a plastic piece that is spring loaded and moves, also look for a switch that may be stuck or if there is any tiny piece of paper that may be inside holding a switch open.
When working with any printer it's inevitable that you'll encounter a
paper jam. Below are the steps you'll want to follow when this occurs.
1. Turn off the printer. 2. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it.* 3.
Remove all paper trays and any paper that may be stuck between the tray
and the printer. If the stuck paper is visible manually remove it.* 4.
Open the printer door that allows you access to the printer ink
cartridges or toner and look for any stuck paper. If the stuck paper is
visible manually remove it.* 5. Turn the printer back on. If you continue to receive a printer jam error try repeating the above steps again.
issue still persist and you see no paper that is stuck in the printer
it's likely your printer is experiencing another hardware issue and we
suggest contacting the printer manufacturer for additional assistance
and/or repair. *
To manually remove paper pull on the paper
with both hands being careful not to tear the paper while pulling it.
If you're unable to get to an edge of the paper that allows you to pull
it you may need to manually rotate the gears that feed the paper
through the printer. Preventing a printer paper jam As mentioned
earlier it is inevitable that you will encounter at least one paper jam
during the life of your printer.
However, if you're encountering
frequent paper jams following the below steps can help prevent paper
jams from occurring. * If your printer has a paper tray do not fill the
tray to capacity. If you're encountering frequent paper jams reduce the
amount of paper you place in the tray each time it is filled. * Make
sure you or the tray feeding the paper into the printer is aligned
properly and/or the slider used to hold the paper in place in the tray
is snug with the paper. Many printers have sliders that allow different
types and sizes of paper to be fed into the printer. If the slider is
not properly positioned it can cause paper jams. *
standard office paper; folded paper, paper with labels, and specialty
paper such as hard bound paper can often cause paper jams. If you're
uncertain with what type of paper you should use with your printer your
printer documentation will list the types of paper compatible with your
printer. * Do not mix the types of paper you're feeding into the
printer at one time. If you need to change the type of paper or size of
paper being used removed any other paper currently in the printer
before inserting the new paper. * Examine the printer for any previous
stuck paper in the printer. Previous paper jams, torn paper, printing
labels or other foreign objects in the printer can cause reoccurring
printer jams. I hope this information allows you to resolve this issue.
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1. Switch off the printer and disconnect the power supply. Allow any residual charge inside the all-in-one printer to dissipate before putting your hands or any metal tools inside the chassis.
2. Pin down the exact location of the jam. The 3 hot spots for a jam are before a sheet completely leaves the paper tray, anywhere between the feed tray and print carriage or between the print carriage and output tray.
3. Take off the front paper tray if the sheet jammed while still in the front area of the printer. If here, you should be able to see most of the paper.
4. Pull the sheet with both hands and steady pressure. Do not tug as you might rip the paper, leaving a piece deeper inside the machine.
5. Open the back panel to reach paper jammed between the feed-tray area and print carriage. Carefully remove the jammed paper. put the cables back and switch on