Question about Acer Aspire 5920-6727 Notebook
I am getting an error everytime I try to update my Remote Control with my Acer laptop with Windows Vista. But using windows xp on my old computer I can update it with no problems. Here is the what I get on my remote software. I am getting to Step 2 of 4 Applying settings at 80 % using a an Acer >> Computer with Windows Vista. >> >> this is the message I get >> >> Step failed Updating region : 0x10a00102 - The information was not >> sent. Check your USB cable and try again. If the problem persists, >> contact customer service. >> >> This is the flow >> Starting communication - Successful >> Estimating time to update remote control >> Estimated time to update remote control : 1 minutes >> Estimating time to update remote control - Successful >> Updating region >> Uploading data: 1 attempt(s) >> Uploading data: 2 attempt(s) >> Updating region : 0x10a00102 - The information was not sent. Check >> your USB cable and try again. If the problem persists, contact >> customer service. >> Finished >> I have been working with logitech for some time now and can not find the problem. I have disabled AVG Windows Defender I turned off auto scan and ignore on alert actions. Firewall was turned off Might you have some ideas? Regards: Phil
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Posted on Jan 02, 2017
SOURCE: acer 5570
Several things you can try...first, if System Restore is enabled (not recommended because viruses love to eat and grow in there), boot into Safe Mode (F8 at startup). If you can get into safe mode, go to Start, Programs, Accessories, System Tools, System Restore ...the SP update automatically creates a restore point before it begins (about the only thing that Microsoft actually got right!), and you should be able to select that restore point and go back to before you ran the update.
If that does not work, or you cannot get into safe mode, then you will need to run a Windows repair using your original Windows CD or factory recovery disc(s). Make sure to run a "repair", not a "clean install", else you will lose all your data. (if you don't care about saving data, I recommend a clean install).
If the repair doesn't work, your only real choice is to do a clean install, following the steps just above. However, you will lose all your documents, so if they are important to you, take your computer to a PC service tech or facility and have them backup your files first. It'll cost you, but probably not that much. I normally charge my clients $60/hr to backup their data, and usually it only takes about 30 minutes for 1-5GB of data.
After that (or without that), run the Windows "clean" install and you're back in business!
Hope this helps - remember to rate :)
Posted on Oct 02, 2008
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Posted on Jan 06, 2009
SOURCE: laptop start up error
When the computer starts up press F8 repeatedly to enter the windows startup options. Try using Last Known Good Configuration and see if it goes in. If not, try safe mode - if it goes in with safe mode perform a diskcheck and do a system restore to when last working.
If not post again - there should be another string of numbers after STOP and before the Brackets in the format 0x000000?? - this code if google searched will tell you what the STOP ERROR is being caused by (google STOP ERROR 0x000000??).
Posted on Jul 24, 2009
You could try booting up in safe mode by pressing F8 if you haven't already. OR, if you have the Windows operating system disc, you might try to boot off of that, or a system recovery disc. You may lose a few files, but hopefully that will get you up and running. Hope this helps!
Posted on Nov 09, 2009
Tips for a great answer:
To download and install the System Update Readiness Tool, follow the steps below:
1. Click Start
Collapse the imageExpand this image
, and click Control Panel.
2. If you use Windows 7, click System and Security. If you use Windows Vista, click Security.
3. Under Windows Update, click Check for updates.
4. The System Update Readiness Tool (KB947821) is offered, only when
Click Install updates.
hope this helps
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