Question about Dacor DCM24 Convection/Microwave Oven
Back plastic (one) safety door latch is broken- found piece-now door cannot be opened as door open button is not operational- it is not engaging. Furthermore this microwave sits atop open in an extremely snug fit- I attempted to pull it out without nuch success. I also attempted to find an L shaped slim non-scratching tool which I could slide up to attempt to disengage the second safety latch. I made sure that the lock was set to off. No success.I do not want to do further damage- Do I need a service call?Is there a simple way to get the door open and then repair the latch and probably open button attachment- ? spring or whatever. Help Thank You The door is locked and the button is not functioning. I managed to remove the door by removing the bottom hinge and getting the door off. Discovered that one of the plastic latches on the door is broken. Will take the micro to a service location as i don't know what to do next.
If the broken part is in the door, you will not have to pull the oven out of its place.
If the broken part is in the door open button area, you will have to remove the oven and take off the outer cover. Chances are it will be a broken "door open lever".
Assuming it's a door latch, you can use a thin strip of plastic to open the door.
It has to be somewhat firm but very flexible because it will have to bend at a right angle.
I have a flexible ruler I use for this.
You have to first shove the plastic strip into the crack between the door and the control panel frame about halfway up the door.
Then the strip will need to be maneuvered so it will bend to the left. Do this by pushing the rear end of the strip down as you continue to push it forward.
It may take a few tries.
Once you have it between the back of the door and the front seal of the cooking cavity, pull the strip straight and firmly up and it will lift the upper door latch and the door will open.
(If the upper latch is the one that's open, you have to start with the strip at the bottom edge of the door instead of the middle).
We have the service / repair manual for this model and have uploaded it to our site here to help you.
It will give you safety info, step by step help in disassembly and troubleshooting tips, and the parts list is here.
Most computers will open these documents automatically, but you may need the free Adobe Reader.
You can order parts here.
Once you have the door open, you have to separate the door panels (as shown in the attached photo) and then you'll see the previously hidden screws you need to remove.
Or you can watch a YouTube video (not a video I made) that demonstrates how it's done.
We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.
Posted on Jun 03, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Nov 01, 2013 | KitchenAid Microwave Ovens
Oct 27, 2013 | Microwave Ovens
Oct 26, 2013 | Sanyo Microwave Ovens
Jul 13, 2013 | Siemens HF17055GB Microwave Oven
May 28, 2013 | Cuisinart Microwave Ovens
Oct 15, 2012 | Samsung SMH9187 Microwave Oven
Aug 22, 2011 | Microwave Ovens
Jun 06, 2011 | Dacor DCM24 Convection/Microwave Oven
Jan 03, 2009 | Dacor DCM24 Convection/Microwave Oven
Jun 22, 2008 | Dacor PCOR30 Convection/Microwave Oven
Jan 04, 2015 | Dacor DCM24 Convection/Microwave Oven
Sep 24, 2014 | Dacor DCM24 Convection/Microwave Oven
417 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: