Printing, just in black, is not complete. Blank stripes running through the lettering. Have done tests, cleaned heads, test print looks fine. But then when I go to print the document, it has slashes of missing black. Color seems fine.
Have been using the same type of cartridges for some time. Changed out to a new one. No difference. Cleaned the holes with a bit of alcohol. Seemed to help, then regressed.
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Have you tried setting the color to black cartridge only. You may be printing the black with a combination of colored inks. I occasionally have a similar problem. Sometimes I can get the black to work by taking a paper towel dampened with distilled water and holding it against the cartridge print head until I see black ink coming out. Replace the cartridge and try printing again. If this doesn't work try a new cartridge and run through your Printer Settings, making sure they are all set properly.
If the printer is printing blank pages, make sure you are using the correct printer driver and make sure the paper size is correctly selected in the driver. If the printer is printing black only, the "Ink" option in the printer driver may be set to "Black" instead of "Color" or a setting in the software may be set to print black only. Also, the print head nozzles may be clogged.
A head cleaning and nozzle check must be performed as a cycle. After printing a nozzle check, examine the printed dot pattern. Each staggered horizontal and straight vertical line should be complete, with no gaps in the dot pattern. If there are gaps in the dot pattern, continue with another cycle. Perform up to 3 cycles if necessary. If the nozzle check is not printing completely, and if the head cleanings do not help the nozzle check pattern to print completely, turn the printer off overnight and try the cleaning cycles again.
Try a new ink cartridge. Also, make sure you are using a genuine ink cartridge and has the same number as your old catridge.
ink reservoir doesnt have to be completely empty to fail. Replace the
cartridges. Some of the jets or all of them may be clogged especially if you
have not used your printer in a while. If there are cleaning instructions in
the manual clean the jets and then try to print from the printer's self test
You have to reset that cart. before you fill it there should be instructions on how to do this on the refill kit you bought, you cannot just fill the cart and put it in the printer you will dmage the print head if you have not already done so. I cannot see what was done so I could not give you a solution but only tell you that the ink needs to be charged before you put it into the printer!!!
Turn the printer off. Load a sheet of white laser paper. Press and hold the "Power" & "Ready/FF" buttons at the same time. Release the "Power" button, and keep pressing the Ready/FF" button. Right after you release the "Power" button, count 4 seconds, and release the Ready/FF" button. Immediately, press and release the "Ready/FF" button one last time. The printer should start printing a series of letters, numbers, horizontal lines and a black solid bar at the bottom of the sheet. Once this test page is completed, turn the printer off to stop the test.
Perhaps the CMY color heads need alignment. If you have not already done so, run a head alignment from the driver maintenance section. It will print out a page containing several lines and text, and request you select the closest-aligned images. After this is done, do another image print to check for improvements. Normally, the printer uses the black cartridge for text and the CMY inks for images (even for black on photo and specialty paper). So when you are printing normal text pages on plain paper, only the black ink is used. A good check for this would be to print a normal text page, but select photo paper in the driver to trick the printer into using the CMY inks to make a substitute black text page. If this looks ok, then you are having issues other than cartridge alignment.