Question about iRobot Roomba 560 Robotic Vacuum

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Side brush spins but bottom brushes do not.

I have had my Roomba 560 for at least a year now and absolutely LOVE it. This week a problem started. While in use, the side brush spins but the bottom brushes do not spin. Does anyone have any idea how to fix this problem?

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  • 61 Answers

Try the troubleshooting found <a rel='nofollow' href="http://homesupport.irobot.com/cgi-bin/irobot_homesupport.cfg/php/enduser/std_adp.php?p_faqid=740&p_created=1219768911&p_sid=GEKRRrzj&p_accessibility=&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9NDcsNDcmcF9wcm9kcz03ODgmcF9jYXRzPTAmcF9wdj0xLjc4OCZwX2N2PSZwX3NlYXJjaF90eXBlPWFuc3dlcnMuc2VhcmNoX25sJnBfcGFnZT0xJnBfc2VhcmNoX3RleHQ9YnJ1c2g*&p_li=&p_topview=1&prod_lvl1=788&prod_lvl2=&prod_lvl3=&prod_lvl4=&prod_lvl5=&prod_lvl6=">here.</a> If that doesn't work, call customer support for a new cleaning head module. 1-877-855-8593

Posted on Jun 03, 2009

  • Fembot Jun 03, 2009

    Sorry! HTML won't work here. Here's the full link:
    http://homesupport.irobot.com/cgi-bin/ir...*&p_li=&p_topview=1&prod_lvl1=788&prod_lvl2=&prod_lvl3=&prod_lvl4=&prod_lvl5=&prod_lvl6=

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Ok, this is a "Brush Height Adjustment" issue. It will probably work great on a hard surface but on carpet the brushes bog. If you've taken the unit apart already...Sorry....do it again. When you do, you'll see a String which allows the brushes to "Float" on different surface heights. Loosen the screw a little and pull a bit more string through. Re Tighten the screw and put it together enough for a test run. Now reset the roomba.To reset the Roomba, power the Roomba on, and press the Spot, and Dock buttons together for at least 8 seconds. Until it plays a tune. The clock, and any schedule is erased at this time. Try running the Roomba with the dust bin removed to see the brushes spin easier.

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I thought my brushes were clean, but here is what I discovered, and it fixed my Roomba.

The yellow bearing on the opposite end the brush rollers from the gearbox will pull off the shaft. These bearings spun freely and looked clean, but when I pulled them off there was hair and junk between the end of the brush and the back of the bearing. When installed in the Roomba this gook warms up and gets sticky causing friction and stopping the brush from spinning.

Use a toothpick to pull this stuff out and the brushes spin free again. I was very frustrated, and this fixed it, works like new again.

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