Question about Dell 3100cn Laser Printer

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DELL 3010cn printer reads 004-321 Restart Printer Reseat drum Contact Support. Restarting the printer, reseating the drum does not resolve the problem.

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  • mark_kohls Jun 04, 2009

    This solution solved the problem! The description was a bit difficult to follow because the color did not match but I got the idea. Thanks so much. -Mark

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Hi mark,

here is a post from a user that made it work through fixya.

" I opened the front panel and lifted the lid. I found the blue tab on the right side and removed the drum I found the black rubber band which is hard to miss since it's the width of the drum. I noticed will turning the wheels that operate it that there was a silver plate embedded in the rubber and realized the rubber was not centered which causes improper reading of the silver plate. I pulled on the rubber to center it replaced everything and presto!! it worked."

please take note that this method does not apply on all 4-321 issues, here is another one...

" I HAD the same problem...a couple of posts up/down, someone suggest to re-align the film roll on the Drum. This worked for me. There are two wheels on the outer-side of the film reel (the film reel is one of two reels on the main top drum). Take out the drum, not the green reel, but the other one. Check both ends and you can se/feel two little silver metal wheels (again, at the ends). Roll the film around with your fingers until it is aligned evenly with the wheels. The metal on the wheels should not be showing at all, they should both be covered by the film reel. Replace the drum and cross your fingers. This worked for me...I'm sure a NEW drum would fix the problem, as well. "

bottom line is if the first post did not work, you may need to have your drum replaced.

hope this helps.

best regards,

voodoo

Posted on Jun 03, 2009

  • marlon john madrid
    marlon john madrid Jun 03, 2009

    mark

    here is a troubleshooter from Dell that will be very helpful for you as well.

    http://support.dell.com/support/topics/g...

    regards,

    voodoo


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The information I have on that error is as follows:

From the Dell TS Guide:

http://support.dell.com/support/topics/global.aspx/support/dsn/en/tree?c=us&cs=04&journalid=4D4C014288160766E040A68F5A283437&l=en&s=bsd&treeid=DCD92482F5548BF9E030A68F27281FC1&Query=ZHJ1bStlcnJvcg==&SystemID=PRN_LSR_3010CN&ServiceTag=&contenttype=-1&os=-1&component=-1&lang=-1&doclang=en&toggle=true&dl=

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