Hello, my son is at school and has exams, his macbook will not startup, it just shows the apple icon but does not get to the desktop.. he has taken out the battery and has tried to reboot, the same white screen with apple shows up and nothing else happens, is there anything he can do?
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Re: start-up problem - just stays on apple icon
Try putting in the original install disk and do a repair or restore. The notebook should have also come with some diagnostic software. If not, contact Apple and have them hook you up. He can always use the computer at the library..... good luck!
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Assuming that you have a bootable USB Drive of some sort, this is pretty easy to do!
Just connect the drive to one of the USB ports on your MacBook, and start/restart the laptop.
Immediately hold down the 'option' key until you see a screen come up listing the various available boot-up drives.
Then, release the 'option' key, and choose the drive you want to startup from:
-You can use the trackpad to point at the drive, and double-click on its icon; or,
-Use the 'tab' key to highlight the drive and hit 'enter' to choose it.
The MacBook should then go through the usual startup sequence, however it may take a little longer than if you were starting from the internal hard drive.
Hope this helps!
startup and regular sound White screen appears but no apple logo appear ,
1) smc have been reset multiple times. possible motherboard video hardware issue cause over heating.
2) hold option key switch on laptop it will be see hard disk or DVD drive (apple disk inside) icon, the motherboard good if icon appeared. and the motherboard video dead if not appear. hope to help a little
Does the Apple logo or the Pinwheel show on the screen?
There is a problem with you OSX installation. Please boot from the Recovery partition (hold Cmd+R during the startup chime), and use Startup Disk to choose the correct hard drive to boot from. You can also restore from a backup, and not lose your data here as well.
You could be right. What to do is start it up and hold down the trakcpad button as soon as it starts up. Failing that try the F12 key or the eject key when starting it up, sometimes actually lifting the macbook up and pointing the DVD drive downwards i.e. using gravity to let the CD drop.
If the CD ejects and it isn't the problem causing the startup problems, what I would be tempted to do if the other troubleshooting solutions have not worked, if it still under warranty or if you have Applecare, contact apple and arrange to get it taken in for repair. Failing that take it to your local Apple Store and make an appointment at the genius bar, they usually are fairly good at diagnosing problems and solving them.
If you have your Mac OS X Install disc, insert it into the drive.
Restart the computer and hold down "C" while booting.
Choose your language.
Select "Disk Utility" from the "Utilities" in the menu bar.
Select your Macbook's hard drive in the left sidebar.
Click the "First Aid" tab thats along the top of the viewer window.
Click "Verify Disk" (not verify disk permissions)
If this shows errors click "Repair Disk"
Once completed close the Disk Utility window.
Restart the computer.
If this fails to fix it as well then your next option would most likely be recovering your files from the macbook either by booting into target disk mode (hold down T at startup) and transferring them via a firewire cable, or removing the hard drive and hooking it up to another Mac to get the files. Then do a clean install of Mac OS X using your installation discs.
This can be hardware or software related...
If you can see the dock, it means that the system started up with success, but had a hard time to get your account running.
You should try these:
- Press the shift key at startup for 15 seconds at the startup chime). this will check your hard drive, and deactivate extensions. it will ask for your password.
- If you see your desktop, and the apple, then go to the apple menu - system preferences - accounts -startup items tab. Delete all the startup items
- If it did nothing, the you should try to boot from your OS DVD pressing the c key at startup, abd repair the disk's permissions here
- At last, reinstall your system, choosing the "archive and install" option when requested
Hope this helps
Plug the power adapter in. Then hold down the startup button for 15 seconds. The light should go off and then after a few seconds. restart normally. The macbooks have a safety device that will lock up the drive if it detects sudden movements to protect the drive...
Let me know if you're back up and running. KEN