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Start-up problem - just stays on apple icon

Hello, my son is at school and has exams, his macbook will not startup, it just shows the apple icon but does not get to the desktop.. he has taken out the battery and has tried to reboot, the same white screen with apple shows up and nothing else happens, is there anything he can do?

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Try putting in the original install disk and do a repair or restore. The notebook should have also come with some diagnostic software. If not, contact Apple and have them hook you up. He can always use the computer at the library..... good luck!

Posted on Jun 03, 2009

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Posted on Jan 02, 2017

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