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pull tray out load a couple sheets look underneath and see if paper is lifted up when closing paper drawer. If the paper is not raised to the up position you have broken the tray lift mechanism and it is not worth fixing. You can jam an eraser underneath the tray to manually raise the tray to do a dodgy fix.
If your printer makes a load clicking sound and then shows "paper jam" then the problem is a broken drive motor gear. This is a very common problem with this unit. The nylon gear on the drive motor becomes brittle due to the age of the unit and cracks. When this happens the gear teeth do not mesh with the other gears and you get the grinding and clicking sound, and no paper pickup. You can change the gear yourself. The drive gear is available here:
did you load your papers the right way? Look on your paper tray. There should be a few snaps right on the sides of your paper tray. Make sure you use those snaps to keep your papers confined in your paper tray
You possiblely have something loose in the tray or something broke. Find something metal and thin, like a hack saw blade, and stick it through the slot between the drawer and printer and see if you can feel the obstruction, and if so try to move it out of the way. Something is catching on the printer frame and drawer.
I had to fix similar if not the same problem in the office today. After you load paper, the paper holder steel plank should pop up. In my case it didn't, the result was what you have described. To solve, before you close (push in) paper tray, on the lower right side of the paper tray there is a little plastic button, push it up from the buttom. This will pop up the steel plank on which paper rests, then close tray.
Hi, if you are having the paper jam issue , then unplug the power adapter and remove all the papers from the paper tray and if you closely look inside the input paper tray you will find rollers , move the rollers with your finger tips. open the printer cover to the extreme left you will find the cartridge holders , move the holder from left to right a couple of times , behind the cartridge holders you will find a transparent strip which is inch wide and is inch wide and firmly connected at both the ends, use a damp cloth and clean that strip . lift the printer an#d shake it firmly turn the printer upside down and gently tab on the base , look for any obstructions.
Try all these steps and if there is an issue then you have to purchase the new printer.
good luck :), let me know once you perform all these steps
I would definitely suggest ordering the drum life kit and replace that. A lot of times the tray comes undone from the paper tray holders causing the rollers to not be able to pickup paper. Be sure all the plastic holders are snapped into place on the right paper size setting and check the rollers for dirt, glue or wear.