Question about Western Digital My Book Home Edition 500 GB USB Hard Drive

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Intermittent Connection Loss

My 500gb western digital my book loses connection intermittently and especially when it is in heavy use. It reconnects almost immediately but interrupts whatever it was doing.

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  • ian_barfield Jun 02, 2009

    I was considering this, but the problem is that it is not usb on both ends of the cord and im not sure what, if any, standard it is on the end that connects to the external. I forgot to mention that the problem is consistant across two computers, so while the first computer that it was occuring on seems to be having this problem a lot and with other devices the fact that it is occuring on this computer as well is giving me pause.

  • ian_barfield Jun 03, 2009

    Im pretty sure its a "AWM Style 2725 28AWG/1PR+26AWG/2C VW-1 80C 30V E189533 Full Conductor A To Mini-USB B High Speed 4Ft.Cable Rev 2.0" cable I suppose. Ill try and find one.

  • ian_barfield Jun 03, 2009

    I just replaced the cable and so far it seems to be working but we'll see. Heres hoping!

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  • 42 Answers

Do you have another more heavy duty USB cable you can swap it out with? It might be a light-duty cable that is causing the problem or a bad connection on either end.

Posted on Jun 02, 2009

  • garydillon
    garydillon Jun 03, 2009

    Sorry I couldn't be more help on this. Good luck getting this fixed.

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1 Answer

Losing network connection on WD


if there you can connect via usb cable try to observe if detection lost, if connection still freeze the problem most likely in hdd. but if work fine may be in network connection related check for patch chord possible lost connection.

Apr 07, 2010 | Western Digital 500GB My Book World...

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Intermittent Sync and you: What does it mean?


Intermittent sync is the signal from your DSL, Cable, or Fiber service provider's Central Office (CO) to you losing connection every now and then. Now, with DSL, this also includes low bit rate (where the modem throttles the connection to try and maintain the connection), intermittent route (you can't get online if there is no signal!), and slow throughput/ packet loss. <br /><br />With Fiber, it can mean a damaged fiber optic cable, or potential area outage. <br /><br />Cable does not usually experience low bit rate/ intermittent sync like DSL, however it does have some similarities since Cable does run (at least a portion of the cable!) on copper cabling. <br /><br />Intermittent Sync can be an area issue, however usually area issues are no sync or no route- not the intermittent problems<br /><br />Now, an intermittent issue is hands-down the most annoying of connectivity problems since sometimes it works, sometimes it does not. <br /><br />How do you troubleshoot intermittent sync? <br /><br />Depending on your connection type, you may need to isolate the connection. What this means for DSL is if you have a phone, a fax, and a credit card machine on the same telephone line, you need to see if the intermittent issue clears with those devices off the line. Other factors for DSL intermittent sync is distance from the CO, age of the modem, issues on the line, and problems within the CO<br /><br />If you have noise on the line- it could either be the modem or something within the cabling or CO. <br /><br />With Cable, isolation is not so much of an issue- although they may ask you to remove the cable boxes temporarily till they can verify the issue is not interference from a defective cable box<br /><br />Fiber (FIOS) is unique that intermittent sync is not really caused by issues w/ the wiring of the building- report to technical support immediately if you have intermittent connection issues with Fiber.<br /><br />All of the above issues need you to contact tech support when you have time to do basic troubleshooting steps. However some legwork can make this process easier.<br /><br />Write down when it goes down- if there is a pattern to when it goes down, it can help narrow down WHY the problem is occurring. For instance, a person had service go down after 9am every day and when it was raining. The issue was caused by construction breaking the underground cable casing- and after the sprinklers ran at 9am sharp- the water would get into the casing and short the person's connection! <br /><br />A log of what happens with the problem not only helps you- it helps you help the technician! If you can pick up on the pattern- it narrows the possibilities of what's causing the issue. Any way of narrowing down the problem means you will have your service restored that much faster.<br /><br />If it requires multiple repairs- that log will also help in narrowing down what's left<br /><br />For packet loss/intermittent route- record what sites have the issue and when. Again, the pattern helps troubleshoot the problem.<br /><br />Do not demand for a technician at the location- often the problem could be in the CO- sending a tech only delays getting to the right spot to fix the problem<br /><br />If your connection goes down- the MOST important thing to do: Report it. With intermittent issues, the more documentation, the better. <br />

on Jan 09, 2011 | Computers & Internet

1 Answer

Losing connection randomly.


could be a lack of power if it is a usb only powered external alot of the time the power supply cannot keep up with the added drain causing it to turn off and on

Mar 29, 2010 | Western Digital 500GB My Book World...

1 Answer

My 500G External Hard Drive won't load anymore. The problem started with intermittent connectivity and now when powered up, all it does it ding and click every couple seconds....


The drive was giving you a sign that its about to crash. Try many more time to see if it could still connect and backup the data in it and replace the drive.

Dec 28, 2009 | Western Digital My Book Essential 500GB...

1 Answer

I have a WD My book 500GB with Usb Connection, how can I connect it to my network, thanks


You might have 2 cables with it
1st one is usb to connect it with your PC and another one is for power supply.
so complete the circuit and enjoy :)
please vote

Jul 25, 2009 | Western Digital My Book Essential Edition...

1 Answer

External hard drive not recognized


You need to first narrow down the problem to either your PC or the external hard drive. Do you have access to any other PCs you could try connecting your hard drive to? (think friends, family, public PCs, etc)

If the hard drive works on other PCs, we know it isn't a problem with the hard drive.

If it turns out that the hard drive is fine and the PC is the problem, I would suggest going in to Device Manager and uninstalling everything USB related. Once you have done this, either reboot your PC or right-click inside device manager and "scan for new hardware". All of your USB related devices should reload their drivers automatically. You may want to try this both with and without the usb drive connected.

Another tip would be to try various USB ports.

Mar 19, 2009 | Western Digital 500GB My Book World...

1 Answer

Western digital my book usb 2.0 connection is on and off


Perhaps the power supply (Typically 12 VDC, 2A) to your MyBook is flaky?

Mar 16, 2009 | Western Digital 500GB My Book World...

1 Answer

Western Digital Hard Drive will no longer mount


HI. So I had this problem twice with the same hard drive. I didn't have the money to replace the hard drive the first time, but this time I did, so my ultimate solution to offer is to purchase a different HD and migrate the data from the current one.
How did I get the drive to turn back on so I could get the data migrated to the new HD? Persistence! I kept disconnecting and reconnecting the drive, making sure to shut the drive down by pressing the blue button on the front until the drive powered down. I disconnected, waited for some time (between ten and 20 minutes) Then I reconnected the FireWire cable first, and the power cable second, waited for it to mount - and eventually...
IT DID!!
Wow am I happy. I'm going to run a series of diagnostics on this one but I'm probably going to retire it. Too bad because 500 gigs is a lot of space to loose, but this being the second occurrence makes parting all the easier. I mean, my entire iTunes library is on this thing!
So, just keep trying - plug the drive into the computer, then connect the power cable and wait for it to come on.
I'm running Mac OS 10.6.4 and an older machine 10.4.11, both of which were able to read this drive before, the 10.6.4 had the problem initially, then both machines had issues. Ultimately the 10.6 machine was successful with a FireWire 400 connection.
I hope this helps!!

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