I have a 30gb zune screen has back light on does not show anything when resetting shows zune screen power line then goes blank what can I do to fix this I have a 120GB Zune, It wont turn on I let it charge, after a few hours of charge i turn it on and all i see is a black screen I press Up and Back on the Zune to reset it. I see the Zune Logo, the loading bar and when the bar completely loads i see the screen is lit, as in if the zune were on but i dont see anything just complete black. Also I can't see my zune on my compter.
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Re: 120GB Zune wont turn on
Try a hard reset, than a restore, but if all of that fails you may have a broken logic board. The Zune logic board isnot too hard to replace. A good source for the part would be ebay. ButThere is a stepby step guide too that explainshow to replace the board : Zune repair. There are also third party Zune repair companies that do it for you.
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Hi you can try reloading the firmware if the player will connect with the computer and see it. If that is not it and you say you are only getting a black screen with back lighting only but the player does connect then you have an issue with your LCD screen or the ribbon connection where it connects to the main board. One of those items will most likely need to be replaced.
If you need more help, parts or repair services you can go to my repair service web
page at firehouse7777.weebly.com and find info to contact me if
in order to fix this . you have to restart the device. to restart the device you press and hold back while also pressing and holding the top part of the zune pad until screen goes blank and zune logo appears this should work. if contact support comes back up try restoreing the device.
for more info on how to restore the zune go to zune.net/support and press technical issues and a list with how to fix any problems will appear
Try these ideas first, except calling for service since it's out of the warranty: http://support.microsoft.com/kb/931912. If this doesn't work then, you'll have to erase all the content on your Zune through the buttons on it and use the Zune software to restore the firmware and getting it to boot again. If this doesn't work, then the hard drive may be bad in the Zune and will need to be replaced. If the hard drive is bad, you'll usually hear a lot of repetitive clicking. I hope this helps.
I wanted to start a sticky thread to give you a place to discuss the issue with the Zune 30's freezing. Rather than hijacking other threads or creating tons of repeat threads, please post here if you want to discuss.
I will post any information I have in this thread as it becomes available. You can also monitor http://www.zune.net/en-US/support/default.htm for updates on the issue.
I can assure you that the team is working to understand and resolve the issue as soon as possible. My apologies to all of those that are affected by the problem. Thank you for your patience!
[Update - 2:20pm PST]
I just got an update from the team that I want to share with you. Great news! It looks like this issue will resolve itself over the next 24 hours. Please read the response below. Thank you all for your extreme patience with this!
=-=-=-= Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used). The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year. The issue should be resolved over the next 24 hours as the time change moves to January 1, 2009. We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on. If you’re a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device.
Customers can continue to stay informed via the support page on zune.net (zune.net/support).
We know this has been a big inconvenience to our customers and we are sorry for that, and want to thank them for their patience.
Q: Why is this issue isolated to the Zune 30 device? It is a bug in a driver for a part that is only used in the Zune 30 device.
Q: What fixes or patches are you putting in place to resolve this situation? This situation should remedy itself over the next 24 hours as the time flips to January 1st.
Q: What’s the timeline on a fix? The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.
Q: Why did this occur at precisely 12:01 a.m. on December 31, 2008? There is a bug in the internal clock driver causing the 30GB device to improperly handle the last day of a leap year.
Q: What is Zune doing to fix this issue? The issue should resolve itself.
Q: Are you sure that this won’t happen to all 80, 120 or other flash devices? This issue is related to a part that is only used in Zune 30 devices.
Q: How many 30GB Zune devices are affected? How many Zune 30GB devices were sold? All 30GB devices are potentially affected.
I turned on my Zune and the screen froze so I turned it off but it would not turn back on.
I went online and read somewhere that if the screen freezes then you should press up and back and wait for the zune insignia to come on. Well my zune was not just frozen it would not go on but I tried the up and back thing and it worked. it took about 9-13 seconds but it worked so give it a chance and if that doesn't work try charging it overnight. Hope that helps :D