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Cant scan or fax -

I have a HP J6480 All in One and I have had problems with this since day one- now I can't scan or fax the printer says No Scan Option when I hit the button to scan. Have any ideals?

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  • 113 Answers

HAVE YOU TRIED UN-INSTALLING ALL THE RELATED SOFTWARE AND RE-INSTALLING FROM SCRATCH ? DO YOU HAVE MORE THAN ONE PRINTER ATTACHED TO THE SYSTEM ? AND IF SO IS YOUR HP THE DEFAULT PRINTER ? LET ME KNOW

Posted on Jun 02, 2009

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1 Answer

Officejet J6480 won't scan. It indicates no


If you have the cd installer for your printer, try to install the driver for scanner... don't forget to disable first the connection of your printer from your computer when installing the driver...

If you don't know the location of the driver, try browsing first the cd installer..




May 26, 2010 | HP J4680 Office Jet All-In-One Printer

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How do i get my hp officejet j6480 all in one to scan to my computer?


If you're already set up to print with J6480, you can use the drivers built into Windows XP or Vista.
For Windows XP


For Windows Vista

Sep 22, 2009 | HP J4680 Office Jet All-In-One Printer

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HP PRINTER 2840 WONT SCAN TO WINDOWS FAX AND SCAN PROGRAM


well........ first of all it depends on the Operating System on you computer, then starting from there the advice that i can give you it is to fully uninstall the software and then install the software back using the version that is on hp.com
after that when you have the full sw installed you have to set up the scan button on the printer from the twain scan window but that will be a piece of cake. just make sure ot get the software properly installled.

Mar 06, 2009 | HP LaserJet 2840 Printer

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Error is fax full cannot send or receive. Please help !! Hp J6480


I have not found the answer to this in the manual however, you may solve the problem in the following steps:

1. From the Setup menu, choose #6 Tools
2. Choose #6 Clear fax log

Problem solved! Hope you found this answer helpful.
sg

Feb 18, 2009 | Digital Products Hewlett Packard OfficeJet...

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MY HP WIRELESS OFFICE JET MODEL #J6480 ALL IN ONE PRINTER WILL NOT SCAN. ATTEMPTING TO DO SO RESULTS IN A POP-UP WINDOW WHICH READS "NO HP DEVICES HAVE BEEN DETECTED>" I HAVE ANHP TOUCH SMART PC RUNNING...


Here is one simple thing to try (not guaranteed but it fixes the problem sometimes):
  • Turn off your OfficeJet
  • Shutdown your PC
  • Turn on your OfficeJet
  • Turn on your PC
  • Try scanning
The reason this this works some of the time is that the software has an incorrect IP address for the OfficeJet.

You might also need to configure your firewall to allow scanning. Try the above first and see if it helps.

If this does not fix the problem, as a temporary work around, there is a way to scan using the web browser on your PC (e.g., Internet Explorer) and type in the IP address of your OfficeJet, which you can get from the front panel of the OfficeJet. You will see an option to scan.

Craig
Although I am an HP employee, I am speaking for myself and not for HP.

Jan 16, 2009 | Office Equipment & Supplies

2 Answers

I cant scan!


Resolution : I

1 Scan using Windows Fax and Scan
Click the Windows icon (c01319360.gif ), click Programs , and then click Windows Fax and Scan . NOTE: The Windows Fax and Scan option is available in the Business, Ultimate, and Enterprise editions of Windows Vista. If you have the Home Basic or Home Premium edition of Windows Vista, skip to Option two: Scan using Paint .
  • Click New scan .
  • Click File , and then click Scan .
  • Option two: Scan using Paint
    1. Click the Windows icon (c01319360.gif ), click Programs , and then click Accessories .
    2. Click Paint .
    3. Click File , and then click From Scanner or Camera .
    4. Click Scan .
    II nd issue :
    Problem :
    'An error occurred while communicating with scanning device' Message Displays in Windows Vista When Scanning
    Then refer to
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01290511&cc=us&lc=en&dlc=en&product=441125

    Sep 23, 2008 | HP Officejet 5610 All-In-One InkJet...

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