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Re: agitator not working on washing machine
Hi, You will need to replace the do kit inside the agitator. Remove the cap to the agitator and you will see a 7/16" bolt holding the two pieces together. The part # 285770 You can order these parts on my web site www.whirlpoolpartssurplus.com I hope this helps you. Please let me know if I can assist you further.
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The top portion of the wash tub agitator is designed to rotate in the clockwise direction. It should be intermittent. Turn stop turn stop ....in its normal operation.
There is a set of plastic cams that allow for this function. Below the top agitator the lower agitator goes back and forth. With a short load the water just reaches the upper agitator. Try short load. Other possibility the tub is under filled try increasing the water level.
Turn the agitator (auger) by hand. It should work like a ratchet (turns one way, locks the other way). If it spins both ways, you need to replace the agitator dogs (funny name, I didn't make it up). This can be done by removing the top cover off the agitator and removing the bolt that holds the agitator to the drive shaft. Then remove the top section, flip it over and replace the dogs (small white plastic pieces). Reassemble in reverse manner.
If the agitator dogs are ok, you may need a gearcase (transmission).