Question about HP OfficeJet 6110 All-In-One InkJet Printer

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The printer is making a gear clicking sound.

The printer was making a gear clicking sound when we turned it on. The only way to get it to stop was to turn it off. It is currently off. fax machine won't do self test...I keep receiving scanner failure turn off and on machine then when i do that it makes a gear grinding noise???Help me

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I had exactly the same problem with my OfficeJet 6110 as reported above (i.e. the scan head not knowing where the end-stop is). This is how to fix it (this method worked for me) 1) Lift up the scanner/copier hinged lid. Around the edge of the scan glass are 4 Torx screws. Undo all four screws. 2) Carefully prise the control panel faceplate off. The buttons underneath are on a single panel. Slide this to the left and lift off. 3) Jiggle the lid of the scanner to get it off the main body of the printer. 4) Locate the scan engine motor (top right corner) and remove the two motor retaining screws (one on the left of the motor, the other on the right). 5) Lift out the entire mechanism (rod, drive belt, scan head) and turn over. 6) Thoroughly clean all glass and mirrored areas of the scan head. Also clean the scan lamp on the top of the scan head. Clean the tray inside the scanner (where the scan head travels back and forth). Also clean the inside and outside of the scanner glass pane itself. 7) Refit all parts, using the technique described above, in reverse order. 8) Switch on printer. It should now work OK. Hope this helps, guys.

Posted on Jun 04, 2009

  • kco7900 Sep 01, 2011

    You are a genius!!! After dealing with this issue for more than a year, and the problem becoming more acute every time the printer was turned off and turned on again, I came across your post and followed it step-by-step. And now my printer works like new again! Thank you so much for taking the time and posting this!

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I have Brother MFC 7820N printer. It has a loud clicking sound on the left rear end and paper will not feed, sometimes the first page will print and no paper message will be shown? Can you please help


It sounds like a displaced drive gear in the gear chain to the fuser. If you remove the covers and the fuser unit you should be able to manually turn the gears to check for jams or slips. Make sure all ther gears are correctly seated and no missing teeth.

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The clicking sound usually indicates a broken fixing coupler gear. The is the little gear on the top left side behind the fuser unit in the printer. You can replace it your self to save on a service call. The part number is RF5-0350 and it is available here:

http://www.ccl-la.com/catalog/product_info.php?cPath=24_41_48&products_id=125

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Is the printer making a clicking sound when it is printing? Or is it just making a clicking sound but there are no light and the printer appears to be dead except making a clicking sound?

I know of a cause for either case.

Case 1. It is clicking when printing. Sometimes the toner cartridges are not seated properly in the imaging unit, and causes the gear on the cartridge to slip making a clicking sound as the gear is being turned. Try pulling out the cartridges and try turning the gear. It should turn smoothly without binding. If it binds, there is not much you can do about it except replace it when it goes empty. Reinsert the cartridge and check that it inserted completely into the imaging unit.

Case 2. Printer is dead, not printing except making a clicking sound. This is due to the power supply board failure. Usually the failure is due to a blown filter capacitor on the power supply board. The power supply is located on the right side of the printer. Remove the right side panel to get access to the board. The board can be either repaired or replaced. Hope this helps you.

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We had the same problem, with a slightly different solution... it turned out in our case that the new toner cartridge's internal drum was too stiff, so the printer was trying to turn the toner spindle and failing, resulting in the clicking noise. Our solution was to manually turn the black center gear by hand a few times, and in doing so loosen the drum up a little, so that the printer could turn it. We put it back into the printer, and voila! No more clicking noise.
Thanks to whitehorse1 for his (or her) solution... though it wasn't the exact same problem for us, it was what put us on the right track. :)

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