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Can't receive outgoing faxes, but CAN receive in-house faxes

I just moved my fax machine to another location in my office and now I can't receive incoming faxes.  The phone rings, the display shows RECEIVING (and SLEEP) but then nothing happens. However, I have another fax machine in another room, and I can send and receive to and from both of them and it works fine. I have tried the RESET suggestion but that didn't help. Any ideas?

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Re: Can't receive outgoing faxes, but CAN receive in-house faxes - Brother IntelliFAX 4100 Laser Fax Fax Machines

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Posted on Sep 26, 2008

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Re: Can't receive outgoing faxes, but CAN receive...


Posted on Oct 24, 2007

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SOURCE: can't receive or send faxes. Incoming faxes

error message 71 unplug and call brother

Posted on Feb 12, 2010

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We have two fax machines hook up to one dedicated fax line. When we send a fax from wither machine it is not faxing to the phone we fax it only sends the fax for the second fax machine that is in our...

Yes, you must set up your fax machines like this: The receiving fax must be set to auto receive and the telephone line must be inserted in the "line" input. A line must then be connected from the "Tel" to the "Line" of the Transmitting machine, which must be set to "manual receive." This is not really a satisfactory way of doing things as you can't send and receive 2 machines on the same line together. A much better way is to have 2 lines. with a machine attached to each. Get the tel company to put "No answer transfer" on the line as an accesory. Give them the number of the fax machine that transmits. Make it "manual receive" Now you have a versatile system that you can also use the office telephone with.

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Sounds like your phone cord is plugged into the "tel" or "phone" port on the back of the fax. It should be plugged into the "line" port.

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Call your fax machine from a regular phone and listen for fax tones. Sender may be dialing the wrong number. Is your phone line DSL?

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Make sure the fax is set to receive automatically. The receive mode must be set to one of the following modes: Fax Only, Fax/Tel Auto Sw, or Ans Machine. If it is set for Answering Machine, be sure the machine is connected to the fax, turned on, and contains a recorded outgoing message.
If you need further assistance, please post back. Otherwise, thank you for using and rating FixYa!

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Not good! It sounds like you have a bad scanner assembly. Make a copy of something and you probably will see the same result.

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Rita Lee, I can't find my manual for this model but what I would suggest is turning off the "auto receive'" function. This is what I found online.
Depending on what (FX,AU,TM.TL) is displayed on the right hand side. Use the Ans.Mode/Contrast button to change that to TL is displayed.

The fax will not accept incoming faxes but you might also have a problem with the actual line being busy.

If you don't have the book I can send you the link.

I hope I have been of help.

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Presumably, no -one has changed any settings on the machine. If the problem occurs on all received faxes, I would suspect the tel line. The machine automatically slows down the data reception to the slowest speed necessary to receive clean data. What that means is, there is unacceptable noise somewhere on the line, due to a bad connection between the machine and the tel pbx. To check this, try a different location, either the previous one or even a different jack in the office.

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